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Enable Cloud Logging for Dialogflow CX Agents

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Risk Level: Medium (should be achieved)

To collect Google Cloud Dialogflow API requests and responses, ensure that the Cloud Logging feature is enabled for your Dialogflow CX agents. This ensures all relevant data is collected for monitoring and troubleshooting.

Security

Logging is essential for effectively tracking interactions, troubleshooting issues, and monitoring the performance and usage of Dialogflow CX agents. Without logging, you risk losing important data, failing to meet regulatory compliance, and having poor system visibility. By implementing logging, you enable efficient troubleshooting, facilitate proactive maintenance, and ensure compliance with critical security standards.

Audit

To determine if logging is enabled for your Google Cloud Dialogflow CX virtual agents, perform the following operations:

Checking Dialogflow CX agents for logging configuration using GCP Command Line Interface (CLI) is not currently supported.

Using GCP Console

01 Sign in to the Google Cloud Management Console.

02 Navigate to Conversational Agents (Dialogflow CX) console available at https://conversational-agents.cloud.google.com/.

03 Select the Google Cloud Platform (GCP) project that you want to examine from the Project dropdown menu available in the console top navigation bar.

04 In the Agents section, choose the Dialogflow CX agent that you want to examine.

05 On the agent page, choose the Settings button (i.e., gear icon) from the resource top-right menu.

06 Select the General tab to access the general configuration settings available for the selected agent.

07 In the Logging settings section, verify the Enable Cloud Logging setting checkbox to determine if logging is enabled for the selected resource. If the Enable Cloud Logging checkbox is unchecked, the Cloud Logging feature is not enabled for the selected Dialogflow CX agent.

08 Repeat steps no. 4 - 7 for each Conversational Agents (Dialogflow CX) agent available within the selected GCP project.

09 Repeat steps no. 3 - 8 for each GCP project deployed within your Google Cloud account.

Remediation / Resolution

To enable and configure logging for your Google Cloud Dialogflow CX virtual agents, perform the following operations:

Enabling logging for Dialogflow CX agents using GCP Command Line Interface (CLI) is not currently supported.

Using GCP Console

01 Sign in to the Google Cloud Management Console.

02 Navigate to Conversational Agents (Dialogflow CX) console available at https://conversational-agents.cloud.google.com/.

03 Select the Google Cloud Platform (GCP) project that you want to access from the Project dropdown menu available in the console top navigation bar.

04 In the Agents section, choose the Dialogflow CX agent that you want to configure.

05 On the agent page, choose the Settings button (i.e., gear icon) from the resource top-right menu.

06 Select the General tab to access the general configuration settings available for the selected agent.

07 In the Logging settings section, check (select) the Enable Cloud Logging setting checkbox to enable the Cloud Logging feature for the selected Dialogflow CX agent. Choose Save to apply the configuration changes. Once the logging is enabled, you can view your logs using the Cloud Logs Explorer.

08 Repeat steps no. 4 - 7 for each Conversational Agents (Dialogflow CX) agent available in the selected GCP project.

09 Repeat steps no. 3 - 8 for each GCP project deployed within your Google Cloud account.

References

Publication date Jul 28, 2025

Related DialogFlow rules