Anytime Support
Don't worry about solving PC problems on your own, or paying extra for additional technical support services that you can’t afford. Our computer and security experts will work with you to understand what’s wrong. Then they can connect to your PC remotely and fix it as you watch!
We also offer support plans to provide the same kind of 24x7 service to our SafeSync customers.
Standard Premium Service Plan
What you get:
- 24x7 emergency assistance from a Trend Micro support technician
- Fast diagnosis and problem fixing with remote desktop support
- Virus and Spyware Removal Service (1 service incident)
- PC Security Health Check Service (1 service incident)
| BUNDLE: 1 year of Trend Micro™ Titanium™ Maximum Security - PLUS - Standard Premium Service Plan |
$109.95 $67.95 | Buy Now |
| BUNDLE: 1 year of Trend Micro™ Titanium™ Internet Security - PLUS - Standard Premium Service Plan |
$99.95 $61.95 | Buy Now |
| Standard Premium Service Plan Only (I already own Titanium Maximum Security or Titanium Internet Security) |
$29.95 | Buy Now |
All require: Windows 7, Windows Vista, or Windows XP; a high-speed internet connection; 512MB RAM (minimum, 1GB recommended)
Just need a little help right now? Choose one of our "A La Carte" services below
Premium Installation: $49.95
Trend Micro experts will install your Titanium product remotely.
- Remote installation of Trend Micro Internet Security by Trend Micro product experts
- Application of recommended Trend Micro software settings to your system
- Good for one (1) PC only
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
Virus & Spyware Removal: $79.95
We will remove all known threats found in your system and help you protect it against future infection.
- Priority access to Trend Micro Home User support specialists
- Removal of all known threats found in your system
- Proactive recommendations to help protect your system against future infection
- Good for one (1) PC only
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
PC Security Health Check: $64.95
Check your system for exposure to all types of threats and apply the right settings to ensure robust security.
- Determines your system's exposure to all types of threats
- Configuration of your anti-virus and anti-spyware software settings
- Application of proper system settings to improve the security of your identity and digital information
- Verification and application of the latest critical Microsoft Windows updates
- Good for one (1) PC only
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
PC Tune-up: $39.95 $24.95
We will diagnose your PC problems and get your computer running like new.
- Diagnose your PC problems and get them resolved
- Clean up of your temporary files and registry to speed up your PC
- Check Windows for updates and defrag your PC
- Review software slowing down your PC and check anti-virus/anti-spyware definitions
- Good for one (1) PC only
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
Data Backup Help: $39.95
The help and advice you need to backup and store your data in a secure place.
- Backing up your important personal data, files, and photos
- Scheduling convenient regular backups
- Training on how to backup data and access secure information
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
Internet & Email Help: $39.95
A Certified Expert can set up your Internet and email accounts.
- E-mail account setup for Outlook, Google, Yahoo, MSN, AOL, Eudora and more
- Sending and receiving a test e-mail
- Import contacts from another e-mail client, if available
- Help on Internet related issues
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
Trend Micro security experts available to you at any time, 365 days a year.
We have the people, tools, and infrastructure to get you started
SAFESYNC FOR HOME USERS
SERVICE PLAN FEATURESOr, take a look at out A La Carte services below |
SafeSync Standard Support | SafeSync Enhanced Service | SafeSync Premium Service |
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| Included with Subscription | $29.95 | $59.95 | |
| Buy Now | Buy Now | ||
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| 24/7 Online Support | |
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| Best practices video and guides | |
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| 24/7 Toll-free phone support | |
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| Remote control support | |
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| Access to higher level experts | |
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| Remote Data Sync Setup1 | |||
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| Walkthrough of SafeSync setup and configuration | |
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| Brief tutorial of sync, backup and access features | |
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| Setup SafeSync SmartDrive | |
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| Remote Data Recovery Help1 | |||
| Initial data sync | |
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| 1 Maximum of one incident per annual subscription | SafeSync Standard Support |
SafeSync Enhanced Service |
SafeSync Premium Service |
| Included with Subscription | $29.95 | $59.95 | |
| Buy Now | Buy Now | ||
For a one-time fix, choose one of our "A La Carte" services below
Data Sync Setup: $39.95 per incident
- Create account, sign-in to account, install and setup smart drive
- Select most important files to sync to the cloud, including DVD movies, music, games and more
- Begin sync process
- Includes explanation of SafeSync featues and functions
- Highlight backup, real-time sync, access, and sharing processes
- Good for one (1) incident only
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
Data Recovery: $39.95 per incident
- Transfer files from customer’s SafeSync drive to one PC
- Install and set up SafeSync Smart Drive
- If Smart Drive cannot be installed, use the SafeSync portal first to recover files then troubleshoot Smart Drive installation issues
- Good for one (1) incident only
Customer Pre-requisites: Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
