PUA.Win32.Koal.AZ

To restart in Safe Mode:

• For Windows 7 and Windows Server 2008 (R2) users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

• For Windows 10 users

1. Press Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings.
2. Select Update & Security > Recovery.
3. Under Advanced startup, select Restart now.
4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advcanced options > Startup settings > Restart.
5. After your PC restarts, you'll see a list og options. Select 4 or press F4 to start your PC in Safe Mode.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{Generated ID-1}>1.0
3. In the right panel, locate and delete the entry:
   (Default) = KoalCspWrapper ActiveX Control module
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{Generated ID-1}>1.0>FLAGS
5. In the right panel, locate and delete the entry:
   (Default) = 2
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{Generated ID-1}>1.0>0>win32
7. In the right panel, locate and delete the entry:
   (Default) = %System%\KoalCspWrapper.ocx
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-2}
9. In the right panel, locate and delete the entry:
   (Default) = _DKoalCspWrapper
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-2}>ProxyStubClsid
11. In the right panel, locate and delete the entry:
    (Default) = {Proxy Stub ID}
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-2}>ProxyStubClsid32
13. In the right panel, locate and delete the entry:
    (Default) = {Proxy Stub ID}
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-2}>TypeLib
15. In the right panel, locate and delete the entry:
    (Default) = {Generated ID-1}
16. Again In the right panel, locate and delete the entry:
    Version = 1.0
17. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-3}
18. In the right panel, locate and delete the entry:
    (Default) = _DKoalCspWrapperEvents
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-3}>ProxyStubClsid
20. In the right panel, locate and delete the entry:
    (Default) = {Proxy Stub ID}
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-3}>ProxyStubClsid32
22. In the right panel, locate and delete the entry:
    (Default) = {Proxy Stub ID}
23. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{Generated ID-3}>TypeLib
24. In the right panel, locate and delete the entry:
    (Default) = {Generated ID-1}
25. Again In the right panel, locate and delete the entry:
    Version = 1.0
26. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-4}
27. In the right panel, locate and delete the entry:
    (Default) = KoalCspWrapper Property Page
28. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-4}>InprocServer32
29. In the right panel, locate and delete the entry:
    (Default) = %System%\KOALCS~1.OCX
30. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>KoalEAClient.CspWrapper.1
31. In the right panel, locate and delete the entry:
    (Default) = KoalCspWrapper Control
32. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>KoalEAClient.CspWrapper.1>CLSID
33. In the right panel, locate and delete the entry:
    (Default) = {Generated ID-5}
34. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}
35. In the right panel, locate and delete the entry:
    (Default) = KoalCspWrapper Control
36. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>ProgID
37. In the right panel, locate and delete the entry:
    (Default) = KoalEAClient.CspWrapper.1
38. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>ToolboxBitmap32
39. In the right panel, locate and delete the entry:
    (Default) = %System%\KOALCS~1.OCX, 1
40. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>MiscStatus
41. In the right panel, locate and delete the entry:
    (Default) = 0
42. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>MiscStatus>1
43. In the right panel, locate and delete the entry:
    (Default) = 131473
44. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>TypeLib
45. In the right panel, locate and delete the entry:
    (Default) = {Generated ID-1}
46. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>Version
47. In the right panel, locate and delete the entry:
    (Default) = 1.0
48. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{Generated ID-5}>InprocServer32
49. In the right panel, locate and delete the entry:
    ThreadingModel = Apartment
50. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Component Categories>{ID}
51. In the right panel, locate and delete the entry:
    409 = Controls safely initializable from persistent data!
52. Again In the right panel, locate and delete the entry:
    409 = Controls safely scriptable!
53. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>SystemCertificates>ROOT>Certificates>b26fa75369d6fd879204d8e67fcc105ef35fcd84
54. In the right panel, locate and delete the entry:
    Blob = {Blob data}
55. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>SystemCertificates>CA>Certificates>d2ea461e09eeb661f39dd88f63b2d1b592a7d341
56. In the right panel, locate and delete the entry:
    Blob = {Blob data}
57. Again In the right panel, locate and delete the entry:
    (Default) = %System%\KOALCS~1.OCX
58. Again In the right panel, locate and delete the entry:
    (Default) = %System%\KOALCS~1.OCX
59. Close Registry Editor.

To delete the registry key this malware/grayware/spyware created:

1. Restart your computer in Safe Mode. For instructions on how to do this, you may refer to this page. If the preceding step requires you to restart in safe mode, you may proceed to #2.
2. Open Registry Editor. To do this:
   » For Windows 7 and Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, 8.1, 10, and Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
3. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib
4. Still in the left panel, locate and delete the key:
   {Generated ID-1}
5. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface
6. Still in the left panel, locate and delete the key:
   {Generated ID-2}
7. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID
8. Still in the left panel, locate and delete the key:
   {Generated ID-4}
9. Again Still in the left panel, locate and delete the key:
   {Generated ID-5}
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes
11. Still in the left panel, locate and delete the key:
    KoalEAClient.CspWrapper.1
12. Again Still in the left panel, locate and delete the key:
    {Generated ID-6}
13. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>SystemCertificates>ROOT>Certificates
14. Still in the left panel, locate and delete the key:
    b26fa75369d6fd879204d8e67fcc105ef35fcd84
15. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>SystemCertificates>CA>Certificates
16. Still in the left panel, locate and delete the key:
    d2ea461e09eeb661f39dd88f63b2d1b592a7d341
17. Close Registry Editor.

To delete malware/grayware files:

For Windows 7 and Server 2008 (R2), 8, 8.1, 10, and Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Application Data%\configtools.log
   • %Application Data%\configtools.dat
   • %System%\KoalCspWrapper.ocx
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).