Important Windows ME/XP Cleaning Instructions
Users running Windows ME and XP must disable System Restore to allow full scanning of infected computers.
Users running other Windows versions can proceed with the succeeding solution set(s).
Restarting in Safe Mode
This malware has characteristics that require the computer to be restarted in safe mode. Go to this page for instructions on how to restart your computer in safe mode.
Removing Autostart Entry from the Registry
This solution deletes a registry entry added by this malware. Before performing the steps below, make sure you know how to back up the registry and how to restore it if a problem occurs. Refer to this Microsoft article for more information about modifying your computer's registry.
- Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
- In the left panel, double-click the following:
- In the right panel, locate and delete the entry:
GenProtect = "%Windows%\GenProtect.exe"
(Note: %Windows% is the Windows folder, which is usually C:\Windows or C:\WINNT.)
- Close Registry Editor.
Deleting the Malware File(s)
- Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
- In the Named input box, type:
- %System%\GenProtect.dll (also detected as TROJ_ONLINEG.JZT)
- In the Look In drop-down list, select the drive that contains Windows, then press Enter.
- Once located, select the file then press SHIFT%20DELETE.
- Repeat steps 2-4 for the following file(s):
Running Trend Micro Antivirus
If you are currently running in safe mode, please restart your computer normally before performing the following solution.
Scan your computer with Trend Micro antivirus and delete files detected as
TROJ_ONLINEG.JZT. To do this, Trend Micro customers must download the latest virus pattern file and scan their computer. Other Internet users can use HouseCall, the Trend Micro online virus scanner.
Trend Micro offers best-of-breed antivirus and content-security solutions for your
small and medium business,
or home PC.