Terminating the Malware Process
This procedure terminates the running malware process.
- Open Windows Task Manager.
• On Windows 98 and ME, press
• On Windows NT, 2000, XP, and Server 2003, press
CTRL%20SHIFT%20ESC, then click the Processes tab.
- In the list of running programs*, locate the process:
- Select the malware process, then press either the End Task or the End Process button, depending on the version of Windows on your computer.
- To check if the malware process has been terminated, close Task Manager, and then open it again.
- Close Task Manager.
*NOTE: On computers running Windows 98 and ME, Windows Task Manager may not show certain processes. You can use a third party process viewer such as Process Explorer to terminate the malware process.
If the process you are looking for is not in the list displayed by Task Manager or Process Explorer, continue with the next solution procedure. If the malware process is in the list displayed by either Task Manager or Process Explorer, but you are unable to terminate it, restart your computer in safe mode.
Removing Autostart Entry from the Registry
This solution deletes registry entries added by this malware. Before performing the steps below, make sure you know how to back up the registry and how to restore it if a problem occurs. Refer to this Microsoft article for more information about modifying your computer's registry.
- Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
- In the left panel, double-click the following:
- In the right panel, locate and delete the entry:
Firefox Plugin Manager = �firefoxpgm.exe"
- Close Registry Editor.
Important Windows ME/XP Cleaning Instructions
Users running Windows ME and XP must disable System Restore to allow full scanning of infected computers.
Users running other Windows versions can proceed with the succeeding solution set(s).
Running Trend Micro Antivirus
If you are currently running in safe mode, please restart your computer normally before performing the following solution.
Scan your computer with Trend Micro antivirus and delete files detected as
TROJ_DELF.KAQ and WORM_SDBOT.FXZ. To do this, Trend Micro customers must download the latest virus pattern file and scan their computer. Other Internet users can use HouseCall, the Trend Micro online virus scanner.
Trend Micro offers best-of-breed antivirus and content-security solutions for your
small and medium business,
or home PC.