Alexander Lung
Lead Infrastructure Analyst at Apsolut GmbH
WHAT IS OUR PRIMARY USE CASE?
Our main goal with Trend Vision One is to ensure comprehensive security coverage for all our devices and clients worldwide. We're concerned with far more than just traditional antivirus protection. With this solution, I can now see in detail which software updates have already been installed and which security vulnerabilities still exist. The comprehensive reporting and intelligent protective measures give me significantly more control than before. We can now cover all servers uniformly and completely, which is something that wasn’t possible with our previous solution at this level of quality.
Trend Vision One gives us better visibility to detect and respond to threats because we can now see more than ever before. Now, I have a much clearer, centralized platform where I can manage all incidents in a structured way.”
VALUABLE FEATURES
The dashboard is the heart of Trend Vision One for me. What I particularly appreciate is the flexibility: each colleague can create their own dashboard, and I still maintain an overview of the big picture. This granular way of working while maintaining a holistic view motivates me to engage with the tool.
The cloud-based architecture offers considerable advantages over local, individual solutions. Previously, I had to manage patching across various Trend Micro systems manually - now, that’s centrally handled. However, I need to be cautious that updates aren't rolled out too quickly, which could impact notebooks or servers.
The global overview has definitely helped me a lot. The only drawback is the usual subscription model - unfortunately, prices tend to move upward.
Since I've been working with Trend Micro for over 20 years, we’ve been able to consolidate our security landscape and source everything from one vendor, rather than juggling multiple providers.
Trend Vision One gives us better visibility to detect and respond to threats because we can now see more than ever before. We've always made every effort to receive notifications quickly so we could act immediately. Now, I have a much clearer, centralized platform where I can manage all incidents in a structured way.
Interestingly, Trend Vision One shows us more error messages than before, not because more problems are occurring, but because I can now see them for the first time and address them systematically.
Trend Vision One helps us reduce our overall cyber risk. I've always had good experiences with Trend Micro. It gives me the confidence to recognize well-protected areas and uncover vulnerabilities that need attention. Even though I've achieved a good security level, I can't afford to relax. For security audits, the solution helps us demonstrate compliance with certain standards.
Regarding AI integration, I can't make a final judgment yet. AI has both advantages and disadvantages, and attackers are increasingly using it too. However, I believe that AI will become indispensable in security platforms.
WHAT NEEDS IMPROVEMENT?
The expansion of Phish Insight would be desirable, especially for employee training. Also, in the MDM area for mobile devices, not all functions are available that I know from on-premise or other cloud variants. There's still development potential there.
FOR HOW LONG HAVE I USED THE SOLUTION?
We began implementing the current Trend Vision One solution in June 2024. However, Trend Micro has been our vendor for about ten years.
WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?
I'm very satisfied with the stability. I haven't experienced any direct outages so far. Occasionally, there were connection problems with individual clients, but those were exceptions.
WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?
I think Trend Vision One offers very good scalability.
HOW ARE CUSTOMER SERVICE AND SUPPORT?
I would rate the service and technical support for Trend Vision One at nine to ten points. Of course, it depends on the specific situation, but overall, I'm very satisfied.
HOW WOULD YOU RATE CUSTOMER SERVICE AND SUPPORT?
Positive
WHICH SOLUTION DID I USE PREVIOUSLY AND WHY DID I SWITCH?
We didn't switch from another solution but rather implemented Trend Vision One as an evolution of our existing Trend Micro infrastructure. I had explored Microsoft solutions in recent years and attended related training, but ultimately, we stayed with Trend Micro.
HOW WAS THE INITIAL SETUP?
The initial setup has a certain complexity that varies by area. Some areas are relatively easy to configure; others definitely require expertise and practice. Without professional support, the start would have been difficult.
We had two German partners on board for several weeks and months. In short, intensive sessions of two to four hours, they developed a structured onboarding process with us. After about three two-hour sessions, we could work independently with the product.
Our implementation strategy for Trend Vision One was three-tiered: First, we migrated from our on-premise Apex One solution to Trend Vision One in the cloud. In the second step, we migrated the servers, and finally we checked all sensors.
Trend Vision One’s cloud-based architecture offers considerable advantages over local, individual solutions. Previously, I had to manage patching across various Trend Micro systems manually – now, that’s centrally handled.”
WHAT ABOUT THE IMPLEMENTATION TEAM?
We worked with a Trend Micro partner for onboarding. With Trend Micro's recommendation, we also purchased the licenses through them. The partner guided us during the sessions, then we carried out the actual integration and migration ourselves.
For implementation, we needed two to three employees. A colleague and I carried the main responsibility, my colleague handled the cloud migration, agents, and clients. I brought in two additional colleagues for servers and local infrastructure, particularly for Mac systems.
From mid-June to mid-September, an average of two to three people were involved in the project.
WHAT WAS OUR ROI?
I can't definitively evaluate the return on investment yet, since we've only been working productively for a few months. We had a very good onboarding process and worked intensively on it, but for a solid ROI evaluation, it's still too early. I plan to have meaningful numbers by year-end, particularly through patch management and sensor detections.
WHAT'S MY EXPERIENCE WITH PRICING, SETUP COST, AND LICENSING?
As usual, we work with twelve-month or multi-year licenses on a subscription basis. The subscription model is ideal for the vendor and predictable for us, but still quite expensive.
I would like more flexibility - for example, the ability to purchase individual modules separately.
WHAT OTHER ADVICE DO I HAVE?
For others evaluating Trend Vision One, I recommend checking whether the vendor is a pure security specialist or also active in other, non-security-related areas. That can be an important decision factor.
Overall, I rate the solution 9 out of 10 points.
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