{"id":99866,"date":"2025-04-23T06:40:55","date_gmt":"2025-04-23T14:40:44","guid":{"rendered":"https:\/\/www.trendmicro.com\/internet-safety\/for-adults\/spotlight-sessions-2\/"},"modified":"2025-10-16T18:51:28","modified_gmt":"2025-10-17T02:51:28","slug":"myth-vs-reality-scams-older-adults","status":"publish","type":"page","link":"https:\/\/www.trendmicro.com\/internet-safety\/for-adults\/spotlight-sessions\/myth-vs-reality-scams-older-adults\/","title":{"rendered":"Myth vs. Reality: A New Look at Scams and Older Adults"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f7f9f9&#8243; parallax=&#8221;on&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; custom_padding_tablet=&#8221;40px||||false|false&#8221; custom_padding_phone=&#8221;&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|&#8221; global_module=&#8221;7138&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;74px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n\t\t\t<!-- Flexy Breadcrumb -->\r\n\t\t\t<div class=\"fbc fbc-page\">\r\n\r\n\t\t\t\t<!-- Breadcrumb wrapper -->\r\n\t\t\t\t<div class=\"fbc-wrap\">\r\n\r\n\t\t\t\t\t<!-- Ordered list-->\r\n\t\t\t\t\t<ol class=\"fbc-items\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\r\n\t\t\t\t\t\t            <li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\">\r\n                <span itemprop=\"name\">\r\n                    <!-- Home Link -->\r\n                    <a itemprop=\"item\" href=\"https:\/\/www.trendmicro.com\/internet-safety\">\r\n                    \r\n                                                    <i class=\"fa fa-home\" aria-hidden=\"true\"><\/i>Home                    <\/a>\r\n                <\/span>\r\n                <meta itemprop=\"position\" content=\"1\" \/><!-- Meta Position-->\r\n             <\/li><li><span class=\"fbc-separator\">\/<\/span><\/li><li class=\"active\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\" title=\"Myth vs. Reality: A New Look at Scams and Older Adults\">Myth vs. Reality: A...<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li>\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script><!-- [et_pb_line_break_holder] -->\t$(document).ready(function () {<!-- [et_pb_line_break_holder] -->    addSocialShareButtons();<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"col-12 col-xl-10 offset-xl-1\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h1 class=\"interstate text-center\"><!-- [et_pb_line_break_holder] -->  Myth vs. Reality: <!\u2013- [et_pb_br_holder] -\u2013>A New Look at Scams and Older Adults<!-- [et_pb_line_break_holder] --><\/h1>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"p-f16 text-muted text-center\"><!-- [et_pb_line_break_holder] -->      Recorded on March 11, 2025<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"col-12 col-lg-10 offset-lg-1\"><!-- [et_pb_line_break_holder] -->      <pee class=\"p-f18 text-center\"><!-- [et_pb_line_break_holder] --> In this Spotlight Session, Trend Micro\u2019s Marike Kuyper chats with <strong>Russell Slater<\/strong> from the National Council on Aging (NCOA). Together, they debunk common misconceptions about who falls for scams and share practical tips for individuals and families to tackle scam threats head-on.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      <pee class=\"text-center d-none\"><!-- [et_pb_line_break_holder] -->        <a href=\"#recording\" class=\"btn btn-danger\">Watch Recording<\/a><!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"social-share-buttons justify-content-center align-items-center\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"col-12 col-lg-10 offset-lg-1\"><!-- [et_pb_line_break_holder] -->    <iframe loading=\"lazy\" class=\"mb-5 pb-5\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/q0Z4mc6LHRo?si=QKSX4PRPrPetev84\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->  <pee class=\"d-none\"><!-- [et_pb_line_break_holder] -->    <img decoding=\"async\" src=\"\/internet-safety\/wp-content\/uploads\/iskf\/older-adults\/elderly-man-phone-1200x630.webp?v=2\" style=\"border:1px solid #ddd;\" alt=\"Elderly man holding a mobile phone\"<!-- [et_pb_line_break_holder] -->    <\/pee>  <!-- [et_pb_line_break_holder] -->        <!-- [et_pb_line_break_holder] -->  <\/p>\n<h2 class=\"interstate\"><!-- [et_pb_line_break_holder] -->    Key Highlights &#038; Insights<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"p-f18\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3\"><strong>Myth-Busting<\/strong>: Discover why thinking only the \u2018easily fooled\u2019 can fall victim to scammers is a dangerous assumption and learn the real red flags to spot scams. <\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3\"><strong>Family Conversations<\/strong>: Hear how proactive talks within families\u2014at any age\u2014can build better awareness of scammers\u2019 tactics and what to do if someone is targeted. <\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3 d-none\"><strong>Empowering Older Adults<\/strong>: Find out why older adults are not inherently more \u201cgullible\u201d and can even become valuable \u201ctech helpers\u201d for younger relatives or friends.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3\"><strong>Reporting Scams<\/strong>: Learn why speaking up, seeking help, and sharing your experience is crucial\u2014even if you feel embarrassed or isolated. <\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<hr class=\"d-none\"><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<h2 class=\"interstate mt-5 d-none\"><!-- [et_pb_line_break_holder] -->      Memorable Quotes to highlight<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"p-f18 px-0 d-none\" ><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"no-bullets mb-4\"><strong>Approx. [00:03:35 \u2013 00:04:45]<\/strong>: \u201cOlder adults aren\u2019t always the ones needing tech help\u2014they can be mentors, caregivers, and a real line of defense against online threats.\u201d<!\u2013- [et_pb_br_holder] -\u2013>\u2014 Russell<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"no-bullets mb-4\"><strong>Approx. [00:06:56 \u2013 00:07:53]<\/strong>: \u201cCertainly, the more information you share, the more risk you\u2019re putting yourself at. But from a technology standpoint, it doesn\u2019t take much. One or two key details is often enough for scammers to exploit.\u201d<!\u2013- [et_pb_br_holder] -\u2013>\u2014 Russell<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"no-bullets mb-4\"><strong>Approx. [00:16:38 \u2013 00:17:33]<\/strong>: \u201cWe believe that knowledge is power. When older adults know what to look for, they can spot the red flags and stay one step ahead of scammers.\u201d<!\u2013- [et_pb_br_holder] -\u2013>\u2014 Russell<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"no-bullets mb-4\"><strong>Approx. [00:25:31 \u2013 00:26:39]<\/strong>: \u201cProactive conversations matter. Once you know there\u2019s a scam out there, mention it at the dinner table; it\u2019s an act of care for everyone involved.\u201d<!\u2013- [et_pb_br_holder] -\u2013>\u2014 Marike<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<div id=\"recording\">\u00a0<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<hr>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<h2 class=\"interstate mt-5 d-none\"><!-- [et_pb_line_break_holder] -->    Recording<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->           <!-- [et_pb_line_break_holder] -->    <\/p>\n<h2 class=\"interstate mt-5\"><!-- [et_pb_line_break_holder] -->    About the Guest: Russell Slater<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"col-12 col-lg-2 text-center\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" src=\"\/internet-safety\/wp-content\/uploads\/iskf\/older-adults\/russell-slater-headshot.webp\" style=\"max-width:90%;\" alt=\"Headshot of Russell Slater\"><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"col-12 col-lg-9\"><!-- [et_pb_line_break_holder] -->      <pee class=\"p-f18 mb-5\"><!-- [et_pb_line_break_holder] -->      <strong>Russell Slater<\/strong> serves as the Director of Corporate Partnerships at the <strong>National Council on Aging (NCOA)<\/strong>. He works with corporate partners on scam prevention, digital literacy for older adults, and mental health awareness initiatives. Drawing on years of experience in community outreach, Russell offers an inside look at the challenges and opportunities older adults face in navigating the digital world.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<hr>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <\/p>\n<h2 class=\"interstate mt-5\"><!-- [et_pb_line_break_holder] -->      Additional Resources<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"p-f18\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3\"><strong>NCOA.org<\/strong>: Visit the <a href=\"https:\/\/www.ncoa.org\/\" target=\"_blank\">National Council on Aging<\/a> for trusted information on healthy aging, financial security, and resources to help older adults stay informed about common scams and fraud prevention. You\u2019ll find articles, toolkits, and local program listings that support seniors across the US.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3\"><strong>Blog<\/strong>: <a href=\"https:\/\/www.trendmicro.com\/internet-safety\/blog\/safer-internet-day-2025-scam-study\/?utm_source=internal&#038;utm_medium=website&#038;utm_campaign=spotlight_sessions_episode1\" target=\"_blank\">New Research Highlights Consumers\u2019 False Sense of Security with Online Scams<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"mb-3\"><strong>Trend Micro\u2019s Free Internet Safety Resources<\/strong>: Looking for ways to educate younger family members? Check out our <a href=\"https:\/\/www.trendmicro.com\/internet-safety\/for-kids\/cyber-academy\/?utm_source=internal&#038;utm_medium=website&#038;utm_campaign=spotlight_sessions_episode1\">Cyber Academy for kids ages 7\u201310<\/a>, along with guides and tip sheets on everything from social media to safe gaming.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"social-share-buttons text-center justify-content-center align-items-center\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->\t<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"col-12 col-lg-10 offset-lg-1\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<hr>\n<p><!-- [et_pb_line_break_holder] -->       <!-- [et_pb_line_break_holder] -->    <\/p>\n<h2 class=\"interstate mt-5\"><!-- [et_pb_line_break_holder] -->     Ready to Enhance Your Scam Awareness?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <pee class=\"p-f18 mb-0\"><!-- [et_pb_line_break_holder] -->      Try our <strong>Trend Micro ScamCheck<\/strong> to spot suspicious links and guard against online threats \u2013 even the savviest among us can use an extra layer of defense!<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <pee class=\"p-18 text-center mb-0\"><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/api.link.trendmicro.com\/events\/landing-page?product_id=4cc29&#038;source=iskf&#038;utm_medium=referral&#038;utm_content=scams-older-adults-trend-spotlight-session-1\" target=\"_blank\" class=\"btn btn-danger a-cta interstate w-50\">Get ScamCheck<\/a><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    <pee class=\"p-f18 mb-0\"><!-- [et_pb_line_break_holder] -->      At Trend, everything we do is about making the world a safer place for exchanging digital information. Thanks for joining us, and stay safe online!<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->\t<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->.transcript-toggle {<!-- [et_pb_line_break_holder] -->  border: 1px solid #ccc;<!-- [et_pb_line_break_holder] -->  border-radius: 6px;<!-- [et_pb_line_break_holder] -->  padding: 1rem;<!-- [et_pb_line_break_holder] -->  margin-top: 2rem;<!-- [et_pb_line_break_holder] -->  background: #f9f9f9;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.transcript-toggle summary {<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  list-style: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.transcript-toggle summary h2 {<!-- [et_pb_line_break_holder] -->  font-size: 1.25rem;<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.transcript-toggle summary::-webkit-details-marker {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.webinar-transcript {<!-- [et_pb_line_break_holder] -->  margin-top: 1rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.transcript-entry {<!-- [et_pb_line_break_holder] -->  margin-bottom: 1rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.timestamp {<!-- [et_pb_line_break_holder] -->  font-weight: bold;<!-- [et_pb_line_break_holder] -->  color: #555;<!-- [et_pb_line_break_holder] -->  margin-bottom: 0.2rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.transcript-text {<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->  line-height: 1.6;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"col-12 col-lg-10 offset-lg-1\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<hr>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<details class=\"transcript-toggle\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<summary><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2 class=\"interstate mt-1\"> Full Transcript <\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <\/summary>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"webinar-transcript p-f16\"><!-- [et_pb_line_break_holder] -->        <pee><!-- [et_pb_line_break_holder] -->          <strong>Speakers:<\/strong><!-- [et_pb_line_break_holder] -->        <\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<ul><!-- [et_pb_line_break_holder] -->          <\/p>\n<li>Marike Kuyper (Trend Micro)<\/li>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<li>Russell Slater (NCOA)<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/ul>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[00:02]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Welcome to Trend Micro\u2019s Spotlight Session, where we aim to shine a revealing light on the hidden dangers lurking in today\u2019s digital world. In each session, we bring together some leading voices from cybersecurity, government, and advocacy organizations to share real-world insights and practical tips. Today, we\u2019re so pleased to be joined by Russell from the National Council on Aging, where he is the Director of Corporate Partnerships. His work includes collaborating with corporate partners around scams prevention, digital literacy for older adults, and mental health awareness for older adults. Russell, can you tell us a little bit about the NCOA\u2019s mission? Maybe introduce yourself a bit further.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[00:44]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, absolutely. Thank you for having me. First of all, I appreciate that, Marike. As Marike said, I\u2019m Russell, and I work with the National Council on Aging. The National Council on Aging is the oldest national nonprofit organization in the United States, whose mission is to improve the lives of older adults. We were founded back in 1950, and we\u2019re heading toward our 75th anniversary this year, so that\u2019s very exciting. We\u2019re really focused on healthy aging as well as financial and economic security for older adults. I\u2019m really excited for this conversation today to talk about fraud and cybersecurity and different trends that are out there. Certainly, this is a huge area of focus for the National Council on Aging, and I look forward to this discussion.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[01:35]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Well, the National Council on Aging has such a worthwhile mission, so we\u2019re really pleased to have you today. We\u2019re going to be discussing some of the results from Trend Micro\u2019s recent global survey, where we actually surveyed 6,000 adults across the globe. We examined some consumer attitudes and behaviors toward online scams, and we uncovered some surprising misconceptions that we\u2019d like to discuss with you, Russell. We\u2019d love to hear your perspective from the work you do at the NCOA, especially around supporting and educating older adults. So when people hear the term \u201colder adults,\u201d they often imagine retirees. How does the NCOA actually define this population, and what type of life stages or roles might this include?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[02:20]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, it\u2019s a good question. At the National Council on Aging, we define the older adult as 55 and older. Certainly 55 and older, but we\u2019re really focusing on a lot of different life stages for someone\u2019s life. Many times, they\u2019re still active in the workforce. As they get a little bit older, more into their sixties, and certainly seventies, we see more retirees. We\u2019re also seeing more people go back to work part-time for a variety of different reasons\u2014it could be extra income, could be from a social isolation standpoint and wanting to be in a community. A lot of different reasons. It\u2019s hard to peg one size fits all, but it\u2019s a lot of different people as they continue to age. It\u2019s an exciting time to be an older adult. There are so many great things out there in the community, and we look forward to the technology and just making sure people are using that technology in a safe way.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[03:24]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> So, given that variety of roles that you see, do you find that those older adults sometimes act as sort of helpers or tech helpers for friends and other loved ones within their families?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[03:35]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, there\u2019s a segment of older adults that have embraced the technology and are very tech-savvy. For those folks who are tech-savvy, in some ways they might be a caregiver to someone else in the family; they might be a mentor from a technology skills standpoint. It\u2019s very interesting to see, especially since the pandemic, we\u2019ve seen a pretty rapid increase in digital learning skills. As the older adult population continues to age and transition, we are seeing more digital-first learning. It\u2019s great to see. Some older adults are really in that support role, helping their friends, neighbors, or a loved one access technology and use it. We are seeing more of that than we did even five or ten years ago.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[04:36]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> And often those folks in that age group that you mentioned, they\u2019re supporting parents at the same time as they may have teens at home. For example.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[04:45]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, it\u2019s true. There\u2019s the \u201csandwich generation.\u201d You have someone who\u2019s taking care of an older adult as well as taking care of their family, and young kids. But even older adults\u2014as people continue to live longer, they\u2019re taking care of their parents in some cases. So you\u2019re seeing multi-generational families together, sometimes under one roof; sometimes they\u2019re scattered across the country, but technology is a way to bridge and connect that gap. You do see multiple generations working together and communicating with each other.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[05:24]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> So, in your opinion, how important do you think it is for older adults to learn about scams and cybercrime, for example?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[05:31]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> It\u2019s extremely important. It\u2019s an area that, as older adults continue to engage and embrace technology, the importance of education\u2014the importance of understanding some of the pointers for scams and what to look for\u2014becomes vitally important. I just want to throw out a recent study that I came across, where back in 2023, for folks over the age of 60 globally, $3.4 billion of fraud took place. That\u2019s a staggering number, and for that reason alone, it\u2019s so important to bring awareness and education around the prevention of fraud and scams.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[6:22]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Wow, yeah, those are big losses. So I\u2019ll dip a little bit into our survey data. We actually found that when we surveyed folks globally\u2014people of all ages 18 and over\u2014a third of respondents believe you can only be scammed if you share too much online. For example, posting a lot of personal information on social media. From your experience, why might that be a really dangerous assumption, especially for older adults?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[06:56]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, that\u2019s pretty dangerous, and it\u2019s interesting that\u2019s what some of the data was showing. Certainly, the more information you share, the more risk you put yourself at. But from a technology standpoint, scams and fraud don\u2019t take a lot of information. It\u2019s the information they seek. If someone\u2019s asking for money through a wire transfer or using a gift card or a Social Security number, one or two pieces of information could make the difference in getting scammed or not. It\u2019s not so much the amount of information\u2014certainly you want to be very conservative with your digital footprint\u2014but you need to be extremely careful with what information, if any, you decide to share online.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[07:53]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Yeah, and I imagine a lot of that information could easily be lost to the dark web if there\u2019s a data breach where your information is held\u2014at a bank, a company, or an insurer. If they experience a data breach, that information might just be online for people to find, potentially. So even if you\u2019re not sharing it\u2026<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[08:13]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, even if you\u2019re not sharing it, there are so many data breaches that happen across the world now, all the time. So there is information already out there in many cases. You really don\u2019t want to feed into that, and you want to be very selective about what you share, who you share it with, and how you share it.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[08:33]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> For those of you joining us live, I just want to point you toward the Q&#038;A if you\u2019re interested in submitting any questions as we\u2019re having this discussion. Feel free to put your questions in the Q&#038;A, and we\u2019ll try to get them to Russell as we chat. So, Russell, nearly half of our survey respondents also think that spotting grammar or spelling errors is enough to identify a scam. However, this is quickly becoming a bit of a myth, as scammers now have access to Gen AI tools that can write content with perfect grammar in different languages, without errors. When you engage with older adults, do you see them relying on that type of cue, or do they recognize that scammers are getting more sophisticated?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[09:18]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Ruseell:<\/strong> I think it\u2019s a mixed bag. I think as more education is provided, more older adults are becoming aware of what AI can do and some of its capabilities. Having said that, I\u2019d say, in many cases, the older adult doesn\u2019t truly understand sometimes how complex and how sophisticated AI is. AI is evolving extremely fast, and it\u2019s hard to keep up with the different trends. An older adult might, in some cases, answer a question posed in a chat or provide a voice answer, not recognizing that their voice signature could be repurposed later and used against them if someone is trying to access a different account. People are starting to understand the impact of AI, but there\u2019s still a huge learning curve. It really takes a village to bring it all together for the older adult audience.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[10:38]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> What kinds of scams does the NCOA actually see the community being targeted by or becoming victims of the most?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[10:46]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> There are really four different types of scams we see more often than others. Financial scams tend to be the most widespread, which could be through banks or mortgages and things like that, where people are being approached and it seems legitimate. It seems like a trusted source or a trusted organization, but scammers are very clever in how they present themselves. There are a lot of financial scams regarding mortgages and rent payments, and things like that, which is one of the larger areas of exposure for an older adult. Secondly is the grandparent scam. I\u2019m not sure if everyone\u2019s familiar with the grandparent scam, but that\u2019s more of an emotional relationship scam, where someone preys on the older adult by asking for something like gas money, pretending to be their granddaughter or grandson. As a grandparent, you want to support your family. The scammer is thinking, \u201cOh, how quickly can I get them to wire me some money?\u201d Unfortunately, the grandparent scam is widespread and is deeply concerning. From a technology standpoint, we\u2019re seeing a lot more tech support-type scams as older adults embrace digital tools. There\u2019s more need for tech support, so sometimes fraudulent actors pose as tech support to access someone\u2019s hard drive remotely. And the third or fourth area is more of a government impersonation, where someone pretends to be from the IRS or the Social Security Administration, or maybe related to Medicare. These are trusted institutions, and older adults historically trust those, so they might let their guard down if they believe it\u2019s a government official calling. That\u2019s an area where you really need to keep your guard up because many times it\u2019s not actually the government.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[13:16]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> A really important reminder going into tax season, isn\u2019t it?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[13:19]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> A hundred percent. Yeah, especially right now.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[13:21]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> We found that about 62% of participants in our survey think only \u201ceasily fooled\u201d people become victims of something as specific as a romance scam, which is interesting to chat about. Could you describe what a romance scam might look like, and what makes that belief problematic? Do older adults face any stigma because of it?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[13:50]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> It\u2019s interesting with romance scams. We certainly find that older adults are impacted by these scams, especially from a social isolation standpoint. Many times, someone is living in a rural community or is isolated, even in urban centers, and they\u2019re seeking friendship or companionship, building relationships online. Sometimes that\u2019s on the dark web, or they\u2019re just connecting through platforms where they can build a trusted relationship. Eventually, the scammer reaches a point where they start asking the victim to wire money or send a gift card. A lot of different things, but it really comes down to isolation and loneliness, and not having a community of people they once had. Through technology, they\u2019re seeking that. That\u2019s something older adults and caregivers need to balance, because it is a growing issue.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[15:04]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Many of us seek connection online\u2014folks of all ages are on these dating apps\u2014but there\u2019s this persistent perception that if you happen to become a victim of a scammer\u2019s clever tactics, it\u2019s just because you were gullible or easily fooled. That\u2019s a bit of a problem, I would think. Would you agree?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[15:30]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> It is. It\u2019s interesting. When an older adult is scammed, they\u2019re more likely to share it if it was through some type of financial institution or a government scam or something like that. But when it comes to a romance scam, the data has shown that people are less likely to share they were scammed. A lot of it has to do with trusting that individual, feeling hurt, upset, and having that emotional attachment to the person. There\u2019s also the shame aspect\u2014feeling like, \u201cHow did I get fooled by X, Y, or Z?\u201d So for romance scams, older adults don\u2019t always share that piece. They\u2019re more likely to share when it\u2019s a different type of scam.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[16:32]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> So how do we break that cycle, potentially, of older adults suffering in silence?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[16:38]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> It\u2019s really hard, but there\u2019s good news. For older adults, we believe at the National Council on Aging that knowledge is power. From a knowledge standpoint and education, there are tools out there to help older adults. Organizations like Trend Micro want to get the message out there: here are some clues to look for as you navigate relationships online, or as you work on your banking. There are certain things you should always look for. There are certain rules you can put in place as you manage your daily communication. If you put some best practices in place, hopefully you\u2019re setting yourself up for a productive and safe use of the internet.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[17:33]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> And I believe the NCOA provides members of the community with programming. What sorts of things do you offer that might support older adults with their digital literacy and knowing where to go if this happens to them?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[17:49]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, good question. At the National Council on Aging, we do a lot of work in the community. We have over 2,700 senior center affiliates that we work with across the United States, and at these senior centers, we do a lot of local programming on various topics. This year, we\u2019re focusing on a digital literacy campaign to help train older adults on how to use different digital tools. We\u2019re training 10,000 older adults by later this spring, and we\u2019re well on our way. Part of that includes training around fraud and cybersecurity\u2014just what to be aware of and how to handle different threats. Part of our education in the community is making sure people have the resources right in front of them. Things that are important to older adults\u2014we want to share and get the message out about not relying on things like caller ID. Caller ID was great back in its day, but a lot of people have been scammed because of it. So there are a lot of different things out there right now that we recommend, like how to manage robocalls and things like that. There are so many different types of scams, so through our workshops in the community, we try to help people on the ground, giving them the tools and resources to manage scam prevention and fraud protection.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[19:22]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> That\u2019s fantastic. It sounds like a very empowering program. On that caller ID note, we see scams coming through all the time where even well-known numbers are being spoofed\u2014scammers mimic a number you think you know. You think a trusted person is calling you, or maybe a business, maybe Google or your bank, but it\u2019s actually a cybercriminal who has hijacked that identification as it\u2019s coming through your phone. You think you\u2019re speaking to someone you know, but you\u2019re not, right?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[19:55]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, people can be so clever in how they spoof you. One of the things we always recommend is having that safety plan in place ahead of time. Keep a list of phone numbers for your bank, Social Security, or the agencies that might contact you. If someone suddenly asks you to wire money, use a gift card, or do any financial transaction, that light bulb needs to go off: \u201cWait, I need to slow down, ask more questions, and check my records.\u201d Is this the right phone number? I can do a quick search to verify. Don\u2019t just take everything at face value.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[20:58]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Those scammers really try to make things feel urgent, right? Like you need to act now, or something is at stake. They say you need to do this right away, or you\u2019ll lose access, or someone\u2019s in trouble. They really try to make you feel like you must rush, don\u2019t they?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[21:12]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> A hundred percent, and that\u2019s probably the number one factor for an older adult. They try to create a sense of urgency. There\u2019s a reason why you need to wire the money today, or pay your rent right now, or your electric bill. Anytime someone\u2019s putting that urgency on you, we see that as a red flag. Then pause, gather more information\u2014don\u2019t commit to anything right then. Double-check your records. They do try to create panic, and in many cases, an older adult is wired to want to help, to take care of someone, to help family, and\u2026<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[22:04]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Good intentions, right?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[22:06]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> It\u2019s human nature to want to help and give, so that\u2019s where you need to provide education. Take a step back.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[22:15]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Actually, in our study, we found that only a small minority have proactively discussed with loved ones what to do if they\u2019re targeted by a scam. Why are these conversations important, and how can older adults initiate them?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[22:34]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> You\u2019re right. I think knowledge is power. The more you can educate people before they get scammed, the better. They\u2019ll have the tools and resources to ask better questions and recognize red flags. If someone creates urgency or requests money in an unusual way, those might be warning signs. As older adults use more technology for banking and communicating with loved ones, it\u2019s important to have these conversations. Historically, there\u2019s been a stigma, but over $3.4 billion of fraud took place in 2023 for people over 60, up around 11 or 12% from the prior year. This is a huge problem, and it continues to grow.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[24:01]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> So if we\u2019ve been mostly speaking to older adults here, what if you\u2019re a person supporting an older adult\u2014maybe you\u2019re a family member, friend, or loved one? How could you help them, and how would you initiate these conversations without making them feel singled out?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[24:23]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> It\u2019s a good question. One thing to do is come from a place of trust. If you\u2019re a caregiver working with an older adult, have these conversations when you\u2019re going over monthly budgets or planning retirement. You want to include scam awareness in that conversation. It needs to become part of daily living. With AI and the rapid pace of technology changing, you need to really stay up to speed on what to look for, how to ask questions, and how to protect yourself and your family. Starting from a place of trust is always key. Obviously, you don\u2019t want to scare anybody, but at the same time, laying out the facts of what\u2019s out there helps them consider taking steps to protect themselves.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[25:31]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Any conversation starters you could suggest around the dinner table tonight for folks?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[25:36]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> The biggest thing is to talk about phone calls that happen at dinnertime\u2014those 5 or 6 PM robo-calls. Who\u2019s calling at that hour? Look at the caller ID. Does it match what you expect? That\u2019s a good teaching moment. Integrate it into your conversations. Don\u2019t just talk about it once in a while; make it part of your routine as you discuss bills and review statements. Gradually lead into different conversations related to this topic.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[26:39]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> It\u2019s an act of love, I think, to raise awareness when you notice a new kind of scam or something coming through your phone. Let your family know what it looks like. There are new toll-road scams coming through SMS. I think it shows care for those around us if we talk about it. Great advice, Russell.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[27:09]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, and you can weave it into different times of the year. Back in the fall, during U.S. elections, there was a lot of texting happening about donating money, and that was a good time to talk to loved ones about scams. Now, during tax season, there\u2019s a lot of texting going on too. Later in the fall, there\u2019s open enrollment season with Medicare and Medicaid. Depending on the season, it\u2019s another opportunity to revisit the topic.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[27:47]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Absolutely. Another finding in our study is that 74% say it\u2019s worth reporting a scam if it happens to you, which is great news, but 25% aren\u2019t convinced. How do we encourage more people\u2014especially older adults\u2014to come forward, report, and seek help?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[28:12]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> One of the things we recommend is providing a list of resources on where to report scams and fraud\u2014like the FTC, your local police department, and in some cases the FBI. We want people to feel empowered, and they should want to report this information. The more data that\u2019s out there, the more professionals can investigate and shut things down as quickly as possible. It\u2019s in everyone\u2019s best interest to report. Hopefully, that will lead to protecting the good people and making sure everyone\u2019s safe. So we do recommend reporting things to the FTC and other reputable organizations. For those who aren\u2019t sure, the FTC is the Federal Trade Commission, and they have wonderful resources, I believe.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[29:11]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Yes, they do. They have a lot of resources around scams and fraud and excellent FAQs as well. How would somebody find that reporting site? Would they just do a Google search?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[29:17]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, they could do a quick Google search for the FTC. It\u2019ll come up, and they should be all set. They can also check the National Council on Aging. We have tremendous resources as well. If you go to NCOA.org, go to our site, we have a whole section on fraud and scams with articles, resources, and links for older adults to access different tools.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[29:45]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> That\u2019s wonderful\u2014great for folks to know. There\u2019s often this narrative of vulnerability around older adults and online safety. How can we shift this to one of agency and capability? Can you recommend one step older adults can take to feel more in control of their online lives?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[30:05]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, I think for older adults to feel that control and empowerment, since the pandemic, we\u2019ve seen more of that mantra: technology can be great, and we just have to use it in a wise and effective way. There are so many incredible things about technology that can help people connect socially. For an older adult, especially someone dealing with social isolation, it can build community. We want people to embrace technology and feel empowered, but also say, \u201cTake baby steps.\u201d You don\u2019t have to become an expert overnight. Start small, get educated, meet yourself where you\u2019re at\u2014don\u2019t overwhelm yourself. Use technology in a wise, safe way, and ask questions. Don\u2019t be afraid to say, \u201cI don\u2019t know.\u201d Go to people who have the expertise to answer questions for you. That\u2019s one of the hardest things: people are afraid to ask for help.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[31:30]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> People are often really happy to help. They\u2019re happy to be that tech person in their family.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[31:34]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, 100%. The more you do to ask questions, the more it builds your confidence.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[31:46]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> We\u2019ll be speaking to more experts worldwide sometimes about these survey findings, but also about the scam landscape in general. From the NCOA\u2019s perspective, are there any pressing issues you\u2019d like to see addressed to better protect older adults from digital threats?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[32:05]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, one of them is tech support scams. As older adults use more digital tools, there\u2019s more need for tech support, and some people will pose as fake tech support. That\u2019s an area that continues to grow, where scammers try to access someone\u2019s computer or ask them to click on a different window. For older adults, the more we can help them as technology changes, the better\u2014making it as easy and safe as possible, with tools like antivirus software. We want to do everything we can to protect them because scammers are very clever and creative, often one or two steps ahead. Proactively providing the right software and safeguards helps. Education remains extremely important, especially as AI changes the landscape so quickly. Focusing on signs like urgency or requests for certain types of payments is key. Take a pause\u2014ask questions, step away from the call, or don\u2019t respond immediately to suspicious emails. Those steps really help.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[34:10]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Yes, I see that it\u2019s up to individuals to seek out education and build awareness into their routines, but also up to organizations like NCOA, government organizations like the FTC, and companies like Trend Micro to raise awareness. We love that you\u2019re talking about tech tools because it\u2019s important. We can\u2019t stay safe 100% of the time as scammers become more sophisticated\u2014even our threat researchers say it\u2019ll happen eventually due to the scale of scams with AI. It\u2019s important to protect ourselves with anti-scam software, antivirus software, identity theft protection, etc. We have products like that for the general public, and we see that interplay of education plus the right tools on your devices.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[35:29]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> We agree, a hundred percent. It\u2019s that education piece, and then companies like Trend Micro have the right tools and software to make a difference.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[35:38]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> So before we close, would you like to share one key piece of advice or a resource from NCOA that listeners should know about? Maybe something in particular?<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[35:56]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Yeah, one thing, and this goes back to romance scams because it is a growing area. There\u2019s a level of embarrassment and sometimes shame when an older adult gets caught in a romance scam. We want to empower older adults to know they\u2019re not alone. This happens across all ages. Scammers are very clever, calculated, and intentional in what they do. We don\u2019t want people to feel embarrassed; we want them to report it\u2014report it to the police department and other organizations\u2014because these scammers are a threat to the community. You\u2019re not alone, and we know it can take a huge emotional toll if you invested time in a relationship. This is bigger than just you. It takes a village of organizations like Trend Micro and others to help make a difference and support you.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[37:11]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Thank you so much, Russell. We really value your input and insights, especially around a conversation as important as this. Thank you for joining us today and for the work you do to support older adults across the country. We appreciate you.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[37:28]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Russell:<\/strong> Thank you. Thank you for having me.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"transcript-entry\"><!-- [et_pb_line_break_holder] -->          <pee class=\"timestamp mb-0 pb-0\">[37:29]<\/pee><!-- [et_pb_line_break_holder] -->          <pee class=\"transcript-text\"><!-- [et_pb_line_break_holder] -->            <strong>Marike:<\/strong> Alright, and thank you to those who joined us. We\u2019ve been taking some of those Q&#038;A questions as they\u2019ve popped up and passing them to Russell, so we hope you\u2019ll join us again next time when we meet another guest. Keep your eyes peeled on social media for our posts, where you can grab the link and join us live. We hope to see you again soon. Take care, everyone.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/details>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Get Involved&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#f7f9f9&#8243; background_image=&#8221;\/internet-safety\/wp-content\/uploads\/2021\/05\/charity-13.png&#8221; parallax=&#8221;on&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;30px|0px|140px|0px|false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; custom_width_px__hover=&#8221;1080px&#8221; 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custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\/internet-safety\/wp-content\/uploads\/iskf\/older-adults\/spotlight-sessions-banner-myth-reality-scams.webp&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Myth vs. Reality: A New Look at Scams and Older Adults<\/span><br \/>\n<span class=\"p-f16\">With guest, Russell Slater, National Council on Aging (NCOA)<\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-03-11\">March 11, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/myth-vs-reality-scams-older-adults\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\/internet-safety\/wp-content\/uploads\/iskf\/older-adults\/spotlight-sessions-banner-policing-online-fraud.webp&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Hot on the Digital Trail: Policing the Evolving World of Online Fraud<\/span><br \/>\n<span class=\"p-f16\">With guest, Constable Brian Mason, Edmonton Police Service<\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-04-14\">April 14, 2025<span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/digital-trail-online-fraud\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\/internet-safety\/wp-content\/uploads\/iskf\/older-adults\/spotlight-sessions-banner-modern-identity-theft.webp&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Disguised and Dangerous: A Deep Dive into Modern Identity Theft<\/span><br \/>\n<span class=\"p-f16\">With guest, Eva Velasquez, CEO, Identity Theft Resource Center<\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-05-07\">May 7, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/dangerous-modern-identity-theft\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\/internet-safety\/wp-content\/uploads\/iskf\/older-adults\/spotlight-sessions-banner-ai-powered-scams.webp&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">AI Powered Scams: What a Threat Researcher Wants You to Know<\/span><br \/>\n<span class=\"p-f16\">With guest, Ryan Flores, Senior Manager, Forward Looking Threat Research, Trend Micro<\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-06-11\">June 11, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/ai-scams-threat-researcher\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.trendmicro.com\/internet-safety\/wp-content\/uploads\/2025\/07\/spotlight-sessions-meeting-fraudsters.webp&#8221; alt=&#8221;Spotlight Sessions banner: &#8216;Meeting Fraudsters: A Researcher\u2019s Journey Into One Corner of the Scam Landscape'&#8221; title_text=&#8221;spotlight-sessions-meeting-fraudsters&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Meeting Fraudsters: A Researcher\u2019s Journey Into One Corner of the Scam Landscape<\/span><br \/>\n<span class=\"p-f16\">With guest, Olivier Beaudet-Labrecque, co-founder of Foreign Swiss and Dean at the Institute of Economic Crime Investigation<\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-07-16\">July 16, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/meeting-fraudsters-scam-landscape\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.trendmicro.com\/internet-safety\/wp-content\/uploads\/2025\/08\/spotlight-sessions-banner-digital-citizens-scams-sextortion-youth-1200&#215;675-1.jpg&#8221; alt=&#8221;Spotlight Sessions banner: &#8216;Raising Digital Citizens: Scams, Sextortion &#038; Empowering Youth in a Connected World'&#8221; title_text=&#8221;spotlight-sessions-banner-digital-citizens-scams-sextortion-youth-1200&#215;675&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Raising Digital Citizens: Scams, Sextortion &amp; Empowering Youth in a Connected World<\/span><br \/>\n<span class=\"p-f16\">With guest, Will Gardner, CEO of Childnet<\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-08-05\">August 5, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/digital-citizens-scams-sextortion-youth-safety\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.trendmicro.com\/internet-safety\/wp-content\/uploads\/2025\/09\/spotlight-sessions-banner-fighting-fraud-ftc-1200&#215;675-1.jpg&#8221; alt=&#8221;Spotlight Sessions banner: &#8216;Fighting Fraud: Inside the FTC\u2019s Mission to Protect Consumers'&#8221; title_text=&#8221;spotlight-sessions-banner-fighting-fraud-ftc-1200&#215;675&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Fighting Fraud: Inside the FTC\u2019s Mission to Protect Consumers<\/span><br \/>\n<span class=\"p-f16\">With guests:<\/span><\/h3>\n<ul class=\"p-f16 mb-0 px-0\">\n<li class=\"mb-3\" style=\"list-style: none; line-height: 1.4em; font-weight:600;\">Karen S. Hobbs<br \/>\n<span style=\"font-weight: normal;\">Assistant Director, Division of Consumer and Business Education<br \/>\nFederal Trade Commission<\/span><\/li>\n<li class=\"mb-3\" style=\"list-style: none; line-height: 1.4em;font-weight:600;\">Nicholas Mastrocinque<br \/>\n<span style=\"font-weight: normal;\">Consumer Sentinel Attorney and Manager<br \/>\nFederal Trade Commission <\/span><\/li>\n<li style=\"list-style: none; line-height: 1.4em;font-weight:600;\">Patti Poss<br \/>\n<span style=\"font-weight: normal;\">Senior Attorney<br \/>\nFederal Trade Commission <\/span><\/li>\n<\/ul>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-09-10\">September 10, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/fighting-fraud-ftc\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;ss-episode-list&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|80px|30px|80px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;40px|30px||30px||true&#8221; hover_enabled=&#8221;0&#8243; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.trendmicro.com\/internet-safety\/wp-content\/uploads\/2025\/10\/spotlight-sessions-banner-australia-antiscam-centre-1024&#215;576-1.webp&#8221; alt=&#8221;Spotlight Sessions banner: &#8216;Scam Trends &#038; Action: Insights from Australia\u2019s National Anti-Scam Centre'&#8221; title_text=&#8221;spotlight-sessions-banner-australia-antiscam-centre-1024&#215;576&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3 class=\" mb-0 pb-0\"><span class=\"interstate\" style=\"font-weight: 400;\">Scam Trends &amp; Action: Insights from Australia\u2019s National Anti-Scam Centre<\/span><br \/>\n<span class=\"p-f16\">With guest, Jayde Richmond, General Manager, Australian Competition and Consumer Commission\u2019s National Anti-Scam Centre <\/span><\/h3>\n<p class=\"p-f16\">Recorded: <span class=\"webinar-sort-date\" data-date=\"2025-10-08\">October 8, 2025<\/span><\/p>\n<p class=\"p-f18\"><a href=\"\/internet-safety\/for-adults\/spotlight-sessions\/scam-trends-australia\" class=\"btn btn-danger a-cta\">Watch Recording<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=&#8221;next-episode&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#ffffff&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0||10px||false|false&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;40px&#8221; box_shadow_blur=&#8221;100px&#8221; box_shadow_spread=&#8221;-30px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.22)&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#eeeeee 0%|#f7f9f9 100%&#8221; background_color_gradient_start=&#8221;#eeeeee&#8221; background_color_gradient_end=&#8221;#f7f9f9&#8243; 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