Industry
Education, healthcare
Employees
600+ employees and 6000+ students
Region
Saudi Arabia
Partner
NetKit
Solutions
- 50% faster investigations
- Quarterly board-level risk reports
- Proactive risk and exposure management
THE CHALLENGE
Strengthening security and reducing noise across campuses as AI-era threats accelerate
Batterjee Medical College is a leading private institution in Saudi Arabia, serving thousands of students across campuses in Jeddah, Aseer, Dammam, and Dubai. The institution protects highly sensitive data, from student records to patient information.
When Batterjee Medical College IT Operations Director Nabil Alsanbi started in the new role last year, he encountered a familiar problem. Multiple point tools, each good at one task or process, were together creating friction and blind spots. Alerts lived in different consoles, investigations took too long, and the IT team was lean despite the substantial demands of the environment. “We needed to see the whole picture, not just isolated alerts. With limited resources and rising threats, clarity and speed became non-negotiable for our team,” says Alsanbi.
Complicating matters further, AI-assisted phishing and tailored social-engineering campaigns were testing user vigilance, while ransomware continued to loom over higher-education and healthcare environments. “We needed a way to consolidate controls, see risk clearly across their environments, and talk about that risk in the language leadership understands—business impact and progress,” says Alsanbi.
We cut investigation time by about 50% by consolidating on Trend Vision One™. Our team works more efficiently and proactively.
THE SOLUTION
One solution for complete visibility, rapid response, and boardroom confidence
Batterjee Medical College chose Trend Vision One™ to unify their security operations and move from reactive firefighting to proactive risk management. The platform’s integrated modules and reporting gave the team a single pane of glass for monitoring endpoints, email, cloud, and on-premises systems, turning investigations into quick, informed decisions. “We cut investigation time by about 50% by consolidating on Trend Vision One. Our team works more efficiently and proactively,” says Alsanbi.
Trend Vision One is Batterjee Medical College’s cybersecurity command center, a single platform for risk visualization, prioritization, and mitigation.
Cyber risk exposure management uncovers and prioritizes unknown risks
Trend Vision One™ Cyber Risk Exposure Management (CREM) helped the college surface vulnerabilities and misconfigurations across environments, then prioritize them by business impact. Instead of tackling long, undifferentiated lists, the team focused on the riskiest few with the most exposure. “CREM is a game changer,” says Alsanbi. “It moved us from reactive to proactive security and helped us focus on the most critical vulnerabilities. CREM dashboards also became the bridge to leadership, increasing our team’s value by giving executives a clear view of exposure levels and trends.”
AI-powered email security that catches what filters miss
Batterjee Medical College also leveraged Trend Vision One™ Email and Collaboration Security to counter sophisticated phishing attempts. AI-driven language and writing-style analysis flagged suspicious tone and patterns, even when messages looked legitimate. “Trend’s email security blocked phishing and impersonation that traditional filters missed,” Alsanbi notes. “That changed user confidence and reduced our risk.”
Security expertise that doesn’t clock out
With Trend Vision One™ Services – Complete, the college paired an in-house focus with expert Trend Micro support and 24/7 cybersecurity monitoring, vital for a lean team. When a suspicious application surfaced, Trend isolated the issue and delivered a detailed report with installation traces, command and control (C2) behavior, and remediation steps. “I recommend [Services Complete],” Alsanbi says. “It gives us expert coverage during off-hours and is essential for small teams. Trend’s workshops and constant feature updates are unique and genuinely valuable compared to other vendors.”
Trend ’s dashboard and reporting let me communicate risk in business language to the board. It built trust and positioned IT as a strategic enabler.
IT Operations Director, Batterjee Medical College
Nabil Alsanbi
RESULTS
A faster SOC, clearer board conversations, and a culture of proactive security
The shift to Trend Vision One delivered immediate operational lift for Batterjee Medical College. Investigations that once sprawled across tools now run inside a single workflow, cutting investigation time in half and freeing up SOC team members. This is attributed to earlier detection and quicker containment of phishing and ransomware attempts, as AI-assisted analysis and consolidated telemetry made it easier to spot what didn’t belong.
Prioritization through cyber risk exposure management in Trend Vision One also improved the daily rhythm of the team. Instead of tackling long lists of issues, the college can focus on the most critical vulnerabilities posing the greatest risk. By empowering them to proactively manage cyber exposure risk, Trend Vision One created a common language that resonated outside IT. “Trend’s dashboard and reporting let me communicate risk in business language to the board,” Alsanbi explains. “It built trust and positioned IT as a strategic enabler.”
Quarterly updates now focus on exposure levels, remediation progress, and the story these trends tell. Financially, consolidating capabilities into one AI-powered enterprise cybersecurity platform is more cost-effective than running separate point solutions for endpoint, email, and cloud. While precise numbers are currently being modeled, the efficiency gains are already realized. Trend Vision One also sparked a culture of continuous improvement. Monthly workshops delivered by Trend offer practical training and preview of what’s coming next. “The workshops and continuous updates are unique and valuable,” Alsanbi says. “They help us stay ahead.”
CUSTOMER SERVICE AS A DIFFERENTIATOR
A partnership that shines 24/7, including during the toughest moments
For Batterjee Medical College, Trend and partner NETKIT don’t just ship solutions—they show up. “Trend’s local team was responsive and hands-on, leading monthly health checks, highlighting misconfigurations, and sharing best practices,” says Alsanbi. “NETKIT went the extra mile, watching our environment even after deployment and sent after-hours WhatsApp alerts when something looked off. The combined effect was a safety net you can feel.”
That commitment matters in education and healthcare, where downtime and data risk carry outsized impact. It also matters for small teams, where the difference between alert fatigue and clear action can be expert guidance at the right moment. “Nobody wants to learn about a problem on Monday that started Friday,” Alsanbi says, smiling. “Trend Micro and NETKIT are proactive, knowledgeable, and more like partners than vendors.”
ABOUT TREND MICRO
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, the Trend Vision One enterprise cybersecurity platform harnesses AI to protect hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. TrendMicro.com
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