As more businesses rely on technology to increase profitability, improve efficiency and achieve their business goals, many turn to managed service providers (MSPs) to help them optimize and extend their IT investments through help desk, IT security, and other support services.
IronEdge Group is an MSP founded in 2005 that provides an array of technology services and customized solutions to its customers to facilitate more efficient business environments. With offices in Houston and San Antonio, IronEdge provides remote IT services for over 50 enterprise clients in banking, accounting, and manufacturing, and for more than 260 multi- tenant properties operating apartment complexes, student, and military housing across North America.
As an MSP managing in excess of 3,000 endpoints, IronEdge serves as the IT department for its business customers and provides help desk services for its property management customer sites. Since 2005, IronEdge has used Kaseya, a remote monitoring and management (RMM) tool, to manage IT environments for their growing list of customers.
While Kaseya has been an effective solution for monitoring IronEdge’s customer IT environments, IronEdge wanted better capabilities regarding licensing and central management. With Kaseya, IronEdge had to buy licensing bundles rather than just the specific amount of licenses they needed.
Without central management of the licensing within Kaseya, it was extremely difficult for IronEdge to manage the status of every license. This was especially challenging for its property management clients where licenses had to be reallocated every time an apartment or rental property changed hands.
“We needed better management capabilities with our licensing operations,” said Daniel Arcement, Product Manager for IronEdge Group. “We needed a solution that would work within our parameters.”
IronEdge was also experiencing challenges with AVG security to protect against malicious activity. AVG was the solution that Ironedge used previous to Trend Micro. Without advanced URL, malware, or content filtering, IronEdge discovered that its customers’ IT environments were not adequately protected. “We were receiving up to 90 virus activity tickets on a monthly basis. This resulted in too many on-site service calls to our customers, which impacts our profitability and the users productivity,” said Arcement.
The lack of content filtering made it particularly challenging for IronEdge to prevent unwanted or dangerous content from reaching the computers at property management sites, which were often shared by multiple users. Without remote management capabilities, IronEdge had to visit each site and apply content filters to individual machines, resulting in a process that was inefficient, time-consuming, and difficult to manage. “We had to absorb the cost of sending resources to each site every time suspicious content appeared on a computer,” said Arcement.
“Trend Micro has been a rock star for us. The combination of their solutions and their integration with Kaseya made our decision to go with Trend a no-brainer.”
Product Manager of IronEdge Group
Finally, without centralized management for customer IT environments, IronEdge had to log in to individual computers to reapply settings and agents. Since agent templates were specific to individual computers, this exacerbated management difficulties. “With over 3,000 endpoints, it was inefficient and problematic to manage them individually. It became clear to us that we needed to simplify our management operations,” said Arcement.
To solve all the challenges with licensing, security, and remote management challenges, IronEdge needed a solution that could address each issue and integrate seamlessly with the Kaseya platform. After testing many solutions, IronEdge acted on recommendations from their distributor and selected Trend Micro’s Licensing Management Platform (LMP), Worry-Free Business Security Services, and Worry-Free Remote Manager.
Trend Micro’s LMP immediately solved IronEdge’s licensing issues by providing unlimited licenses for one low, flat fee. Now, IronEdge can easily administer licenses 24x7 with a web-based self- service portal that automatically tracks renewals and expiration dates for its clients. The LMP also issues customer licensing warnings automatically. “The Licensing Management Platform gives us licensing flexibility and allows us to effectively manage our large customer base,” said Arcement.
With Trend Micro’s cloud-based Worry-Free Business Security Services, IronEdge is able to protect its property management customers even if they don’t have onsite servers, since the solution is hosted and maintained by Trend Micro. Now, IronEdge’s clients are always protected from malware threats, while URL and content filtering are automatically updated to block dangerous sites and inappropriate material no matter where the computer is located.
“Cloud-based security has simplified template management for our customers. We can now spend our time more efficiently and less time worrying about hardware and software concerns,” said Arcement.
Trend Micro Worry-Free™ Remote Manager integrates seamlessly with Kaseya to provide complete IT environment management from a single pane of glass. With visibility across its customer base, IronEdge can improve its licensing management, remotely manage customer’s security, and keep its customers safe from malware and other threats.
“Trend Micro has helped us automate our management capabilities with the cloud and given us back the time we need to focus on our customers’ most pressing matters.”
Product Manager of IronEdge Group
“Worry-Free Remote Manager made it easy to drop customer login profiles that were no longer in use. When you work with multi-tenant property management companies who often add or drop properties from their portfolio, this is a huge time saver,” said Arcement.