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Worry-Free Remote Manager

Web-based management console helps SMB resellers reduce costs and increase productivity

Worry-Free Remote Manager – Video screenshot

With Trend Micro™ Worry-Free™ Remote Manager, registered channel partners can reduce their costs by centrally and securely managing multiple Trend Micro™ Worry-Free™ Business Security and Trend Micro™ Hosted Email Security accounts. 

Worry-Free Remote Manager is a web-based tool that lets you manage customers from anywhere, anytime.

See how Worry-Free Remote Manager can help build your business:


Worry-Free Remote Manager

This secure, hosted web console helps small business resellers increase profitability by reducing the costs of servicing customers as business grows:

  • Centrally manage multiple Worry-Free and Hosted Email Security customer accounts from a single web console
  • Maintain full customer touch and complete configuration control of customer installations
  • Begin immediately by taking advantage of Trend Micro's hosted data center

Increase Profitability by Improving Operational Efficiency

Trend Micro has combined standard Windows-based solutions with a web console to give registered resellers the advantage of unique, secure management capabilities. Worry-Free Remote Manager provides an unrivaled level of depth to manage multiple Worry-Free Security and Hosted Email Security customers.

Worry-Free Remote Manager now can also be integrated with the industry-leading Kaseya IT automation framework, to simplify support of customers where this Kaseya platform has been deployed.


Advantages

  • Increase profitability and enhance service quality—Spend more time on high-value activities and less time on operational tasks
  • Improve operational efficiency—Reduce operational service effort of IT staff by using a single console to manage multiple customers
  • Deepen security insight—Analyze security issues through graphical reports and summary dashboard data
  • RMM INTEGRATION
    • Kaseya
  • PSA INTEGRATION
    • ConnectWise
    • Autotask

Worry-Free-Remote-Manager diagram

Features

  • Centrally manage multiple customers from a single web console
  • Centrally manage multiple products, both on-premise and cloud-based security solutions (Worry-Free Business Security Standard, Advanced, and Services and Hosted Email Security)
  • Combine it with the PSA platforms for increased productivity
    • ConnectWise
    • Kaseya
    • Autotask
  • Start using it immediately because Worry-Free Remote Manager
    • is free of charge to registered resellers
    • doesn’t require any hardware/infrastructure
    • hosted by Trend Micro and available in the cloud
  • Auto-synchronize with Trend Micro’s License Management Platform
    • To eliminate manual process of linking all newly provisioned products
    • To save MSPs time and money
  • Supports MSPs that have a hybrid model to manage, monitor, bill and report usage of annuity services and traditional annual license customers from a single console
  • Generate raw license reports, allowing you to separate out recurring revenue customers from annual customers for easier reporting and billing

A Case Study

"Trend Micro Worry-Free Remote Manager helps us monitor all of our customers using a single console. So we can manage security at a lower cost. As far as I know, no one else offers a console with the same features as Worry-Free Remote Manager—this is another reason we are glad to partner with Trend Micro."

Kevin Royalty, Managing Partner, Total Care Computer Consulting

Read the case study

System and Network Requirements

  • At least 50MB of free disk space on the security server, for the Worry-Free Remote Manager Agent
  • Security server must have Worry-Free Business Security Advanced 5.0, Worry-Free Business Security Standard 5.0, Client Server Security for SMB 3.5 or later, or Client Server Messaging Security for SMB 3.5 or later
  • Active Internet connection
  • Microsoft™ Internet Explorer™ 7, Internet Explorer™ 8, and Firefox 6 and above
  • No pop-up blockers
  • Security level for trusted sites set to Medium
  • Trusted sites should include the Worry-Free Remote Manager URL

 

Local Language Support

Available in English, French, Spanish, Italian, and German. Both the user interface and reports are localized.


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