Worry-Free Remote Manager

Worry-Free Remote Manager

This secure, hosted web console helps small business resellers increase profitability by reducing the costs of servicing customers as business grows:

• Centrally manage multiple Worry-Free and Hosted Email Security customer accounts from a single web console
• Maintain full customer touch and complete configuration control of customer installations
• Begin immediately by taking advantage of Trend Micro's hosted data center

Increase Profitability by Improving Operational Efficiency

Trend Micro has combined standard Windows-based solutions with a web console to give registered resellers the advantage of unique, secure management capabilities. Worry-Free Remote Manager provides an unrivaled level of depth to manage multiple Worry-Free Security and Hosted Email Security customers.

Worry-Free Remote Manager now can also be integrated with the industry-leading Kaseya IT automation framework, to simplify support of customers where this Kaseya platform has been deployed.

Advantages

• Increase profitability and enhance service quality—Spend more time on high-value activities and less time on operational tasks
• Improve operational efficiency—Reduce operational service effort of IT staff by using a single console to manage multiple customers
• Deepen security insight—Analyze security issues through graphical reports and summary dashboard data
• RMM INTEGRATION
  • Kaseya
• PSA INTEGRATION
  • ConnectWise
  • Autotask

Features

• Centrally manage multiple customers from a single web console
• Centrally manage multiple products, both on-premise and cloud-based security solutions (Worry-Free Business Security Standard, Advanced, and Services and Hosted Email Security)
• Combine it with the PSA platforms for increased productivity
  • ConnectWise
  • Kaseya
  • Autotask
• Start using it immediately because Worry-Free Remote Manager
  • is free of charge to registered resellers
  • doesn’t require any hardware/infrastructure
  • hosted by Trend Micro and available in the cloud
• Auto-synchronize with Trend Micro’s License Management Platform
  • To eliminate manual process of linking all newly provisioned products
  • To save MSPs time and money
• Supports MSPs that have a hybrid model to manage, monitor, bill and report usage of annuity services and traditional annual license customers from a single console
• Generate raw license reports, allowing you to separate out recurring revenue customers from annual customers for easier reporting and billing

A Case Study

"Trend Micro Worry-Free Remote Manager helps us monitor all of our customers using a single console. So we can manage security at a lower cost. As far as I know, no one else offers a console with the same features as Worry-Free Remote Manager—this is another reason we are glad to partner with Trend Micro."

Kevin Royalty, Managing Partner, Total Care Computer Consulting

Read the case study

System and Network Requirements

• At least 50MB of free disk space on the security server, for the Worry-Free Remote Manager Agent
• Security server must have Worry-Free Business Security Advanced 5.0, Worry-Free Business Security Standard 5.0, Client Server Security for SMB 3.5 or later, or Client Server Messaging Security for SMB 3.5 or later
• Active Internet connection
• Microsoft™ Internet Explorer™ 7, Internet Explorer™ 8, and Firefox 6 and above
• No pop-up blockers
• Security level for trusted sites set to Medium
• Trusted sites should include the Worry-Free Remote Manager URL

Local Language Support

Available in English, French, Spanish, Italian, and German. Both the user interface and reports are localized.