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Ensure Smooth Operations with Superior Support

Take advantage of our superior support services to keep your security strong, minimize threats, and free up your valuable IT resources for other critical functions. How do we know our support is best? We’re Trend Micro, 100% security, 100% focused, 100% of the time. We’re global experts and completely dedicated to helping your organization exchange digital information safely.


Key Benefits

As the global security landscape becomes more complex, our support teams have the best knowledge-base, ongoing training, and staff resources for handling customer issues. With Trend Micro Support Service, you can:

  • Improve security by resolving support issues fast
  • Ensure technical support whenever and wherever it’s needed
  • Empower your IT staff by off-loading security challenges
  • Optimize your return on investment with expert advice on your industry-leading Trend Micro solutions

Choose Support That’s Right for Your Organization

Choose between two levels of support to ensure smooth operations:

  • Standard Support, included with your active maintenance agreement, provides access to our superior support organization during business hours.
  • Enhanced 24x7 Support gives you round-the-clock access to level 2 engineers who can help with your most pressing issues, such as proactive threat alerts and problem diagnosis and remediation.

Support Services
Standard
Enhanced
Telephone access
Business Hours
24x7
Designated callers
3
4
Telephone, web, or email case opening
X
X
Remote problem diagnosis and remediation support
X
X
Access to advanced engineers
X
Priority call queuing
X
Remote installation and upgrade support (up to 4 hours)
X
Best practice guides
X
Proactive threat alerts
X


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