Skip to content

2005 Finance Info

Trouble Caused by Trend Micro Virus Pattern File

We hereby notify of trouble caused by our virus pattern file as reported by the press.

  1. Outline of the problem
    We confirmed that a virus pattern file which we distributed on April 23, 2005, from 7:33 a.m. to 9:02 a.m., Tokyo Local Time significantly slowed the performance of our customers’ computers and in some cases made their computers inaccessible immediately after they updated with the file. This trouble was caused by insufficient work in compatibility testing of the product with the operating system before it was released.

    In order to minimize the effect of the trouble, we started to release a replacement virus pattern file on 10:51 a.m. of the same day, opened a 24-hour customer support center and established a temporary facsimile box and an email contact to respond to inquiries from our customers.

    We promise that we will further strive for and improve our quality control to avoid future occurrences of similar problems.

  2. Effects on our business performance
    We are currently estimating the effect of the trouble on our consolidated business results for the second quarter of the fiscal year ending December 2005 as well as to our business forecast.

About Trend Micro:

Trend Micro Incorporated (TSE: 4704), a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 20 years' experience, we deliver top-ranked client, server and cloud-based security that fits our customers' and partners' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ cloud security infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe.

Additional information about Trend Micro Incorporated and the products and services are available at Trend Micro.com This Trend Micro news release and other announcements are available at http://trendmicro.mediaroom.com/ and as part of an RSS feed at www.trendmicro.com/rss Or follow our news on Twitter at @TrendMicro.


Connect with us on