NOTE: This procedure is for non-Trend Micro customers only. If you are a Trend Micro customer, please contact support for help.
If you feel Trend Micro has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern.
The detection re-evaluation/re-classification process consists of five steps:
Requests receive prompt, thorough, and fair consideration.
For files you believe are incorrectly classified, compress the file using ZIP or RAR format; maximum limit 12MB. Please password-protect the compressed file and list the password within the "Details about the problem" field below.