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False Detection/Re-Classify Requests

NOTE: This procedure is for non-Trend Micro customers only. If you are a Trend Micro customer, please contact support for help.

If you feel Trend Micro has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern.

The detection re-evaluation/re-classification process consists of five steps:

  1. Request for Detection Re-evaluation Review (DRR);
  2. Trend Micro review of current classification;
  3. Trend Micro request for additional information;
  4. DRR recommendation; and
  5. Trend Micro action on DRR recommendation.

 

Requests receive prompt, thorough, and fair consideration.

IP Re-classify Request

URL Re-classify Request

For files you believe are incorrectly classified, compress the file using ZIP or RAR format; maximum limit 12MB. Please password-protect the compressed file and list the password within the "Details about the problem" field below.



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