<> Trend Micro, Inc. August 4, 2006 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) Control Manager 3.5 GM Build - 1234 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Contents =================================================================== 1. About Trend Micro Control Manager 2. What's New 2.1 Update Manager 2.2 Reports 2.3 Agent Migration Tool 2.4 Trend Micro Management Communication Protocol (MCP) 2.5 Security Level 2.6 New Notifications 2.7 New Logs 2.8 Active Directory Authentication Integration 2.9 Support New Product Integration 2.10 Misc. 3. Document Set 4. Recommended System Requirements 5. Installation 6. Post-Installation Configuration 7. Known Issues 8. Release History 9. Contact Information 10. About Trend Micro 11. License Agreement =================================================================== 1. About Trend Micro Control Manager ======================================================================== Trend Micro Control Manager(TM) (TMCM) is a multi-tiered security management solution that gives an administrator the ability to control antivirus and content security software or appliances from a central location -- regardless of the program or the appliance's physical location or platform. TMCM also allows the identification of points of vulnerabilities and infections. It allows the formulation of effective deployment and response plans. 2. What's New ======================================================================== The following features are available in version 3.5: 2.1 Update Manager ===================================================================== 1. Support for OPR (Official pattern release) and CPR (Control pattern release). CPR now supports configuring multiple update sources. 2. Support for downloading components by individual component, component group, and all components. 3. Support for component deployment by individual component, component group and all components. 4. Support for component knowledge updates. This feature allows you to download new component knowledge and import the data by using the merge tool. The information displays on the Control Manager console after a data merge. 2.2 Reports ===================================================================== 1. Support for creating reports for the following Trend Micro products: - Trend Micro InterScan for Cisco Content Security and Control Security Services Module (ISC CSC SSM) (Gateway products) - Damage Cleanup Service 3.0 (Server based products) - AntiSpy Enterprise Edition (Desktop products) - Network VirusWall 2500 2.0 (Network products) 2. Support for a new report category for Control Manager reports: Network Products. 3. Support for new Network VirusWall reports: - Service Violation Report - Policy Violation Report - Most Commonly Detected Clients in Violation Report 4. Support for machine filtering by IP or segment. Specify an IP address range or segment to select machines for which Network VirusWall will include reports. 5. Support for a new OPS reports. After OPP stops, Control Manager generates an OPS report automatically. The report shows the number of viruses present during OPS. 6. Support for setting frequency by calendar day. This feature allows you configure the start and end time of the data range for your reports. - When enabled: Use the calendar day option to set the data range from 00:00:00 for the start date to 23:59:59 for the end date. - When disabled: The calendar day option sets the same time for the start date and end date. 7. Spyware/grayware items are not counted as viruses in virus statistics. 8. New reporting functions and presentations, including an OfficeScan 7.0 license update report 2.3 Agent Migration Tool ===================================================================== 1. Support for Management Communication Protocol (MCP) migration for products that support MCP. For example, Network VirusWall 2500 version 2.0, Trend Micro InterScan for Cisco Content Security and Control Security Services Module, Trend Micro IM Security,and ServerProtect for Linux. 2. Support to migrate Anti-Spyware Enterprise Edition and Damage Cleanup Services agents. 2.4 Trend Micro Management Communication Protocol (MCP) ===================================================================== MCP is Trend Micro's next generation agent for managed products. MCP supports many new functions: 1. MCP uses HTTP/HTTPS as communication protocol. Using HTTP/HTTPS as communication protocol makes it easy to traverse firewalls. HTTPS also provides secure communication for Control Manager. 2. MCP supports one-way/two-way communication for those products under proxy/NAT. MCP polls commands from Control Manager actively. 3. MCP supports uploading product profiles whenever MCP build numbers change. 4. MCP supports new log types for Network VirusWall and other managed products. 5. MCP supports single sign-on (SSO) of managed products. 6. MCP supports cluster nodes. 2.5 Security Level ===================================================================== Security Level applies to the virtual folders of IIS, and there are three different levels: high, medium and normal. The effected behaviors correspond to each security level are listed below: 1. High: only HTTPS enabled - Only allows HTTPS UI access - No TVCS 1.x agent support - Allow products to download updates from Control Manager through either HTTP or HTTPS depending on the download URL given by Control Manager. - Only integrates with HTTPS supported products (MCP) - Redirect to HTTPS/HTTP product UI 2. Medium: HTTP/HTTPS hybrid - Only allow HTTPS UI access - Supports TVCS 1.x agent - Allow products to download updates from Control Manager through either HTTP or HTTPS depending on the download URL given by Control Manager. - Integrates with both HTTP and HTTPS supported products (MCP) - Supports redirect to HTTPS or HTTP product UI 3. Normal: HTTP enabled - Allows both HTTP and HTTPS UI access - Supports TVCS 1.x agents - Allow products to download updates from Control Manager through either HTTP or HTTPS depending on the download URL given by Control Manager. - Integrates with both HTTP and HTTPS supported products (MCP) - Supports redirect to HTTPS or HTTP product UI 2.6 New Notifications ===================================================================== 1. Violation Statistics - provides statistics on the number of clients that currently violate the policy of Network VirusWall devices 2. Special spyware/grayware alert - applicable to anti-spyware/grayware products, and provides an early warning of detected potential spyware/grayware item that is defined on a policy 3. Spyware/grayware found - applicable to anti-spyware/grayware managed products, and provides an early warning of detected potential spyware/grayware items 4. Spyware/grayware found - first and second actions unsuccessful/ unavailable - applicable to anti-spyware/grayware managed products, and provides an early warning of detected potential spyware/grayware items with an action applied to the item 2.7 New Logs ===================================================================== 1. Endpoint Security Violation Statistics (ESVS) Log - indicates the number of clients that currently violate the policy of Network VirusWall devices. The violation statistics exclude the clients that have complied with the policy which they violated. The statistics display on the home page. 2. Endpoint Security Violation (ESV) log - indicates the number of clients that violate the policy of Network VirusWall devices. Log query information is available under the Product tab. 3. Endpoint Security Compliance (ESC) log - indicates the number of clients that comply with the policy minus that clients have violated the policy of Network VirusWall devices. Log query information is available under the product tab. 4. Support for log queries and purging of EndPoint logs (CVW logs) for OfficeScan 5. New log summary mechanisms generate reports more rapidly and offer significant performance enhancements when sending logs in a cascading environment. Child Control Manager logs from managed products get compressed to preserve disk space and increase sending speed. Network VirusWall logs can now include 64 byte virus names. 2.8 Active Directory Authentication Integration ===================================================================== Control Manager now supports the the following features for Active Directory: 1. Installing Control Manager on domain hosts. 2. Active Directory users now have log in rights for Conrtol Manager. 3. Users can log in to Control Manager using their Active Directory user credentials. 2.9 Support New Product Integration ===================================================================== Control Manager now supports the following products: - Trend Micro InterScan for Cisco Content Security and Control Security Services Module (ISC CSC SSM) - Server Protect for Linux 2.5 - Network VirusWall 2500 2.0 - Anti-Spyware Enterprise Edition 1.0 - Damage Cleanup Service 3.0 - ScanMail for Exchange 7.0 - Trend Micro IM Security for Microsoft(TM) Office Live Communications Server 1.0 2.10 Misc. ===================================================================== 1. Control Manager provides a flexible log/command proxy mechanism to allow third-party managed products to receive logs from Control Manager and send commands to managed products through Control Manager. 2. Control Manager now supports the Case Diagnostic Tool (CDT) mechanism. 3. Product profile/binary upload supports build upgrade/replacement. The new builds replace the originals that have the same version (major and minor) and language. 4. New Java Runtime environments supported Windows Platform: - Java(TM) 2 Runtime Environment Standard Edition 1.4.2_08 - J2SE(TM) Runtime Environment 5.0 Update 4 5. Support for Window 2003 Server service pack 1 platforms. 6. Better performance when deleting temporary logs on child servers. 7. Support for Microsoft SQL 2005 Server. 3. Document Set ======================================================================== The documentation set for this product includes: Readme.txt: Version enhancements, basic installation, known issues, release history Online help: Context-sensitive help screens that provide guidance for performing a task Installation Guide: Product overview, installation planning, installation and configuration instructions, and basic information intended to get you "up and running" Administrator's Guide: Provides product overview, installation planning, installation and configuration instructions, and guidance in using the product Knowledge Base: A searchable database of known product issues, including specific problem-solving and troubleshooting topics. http://kb.trendmicro.com/solutions/ 4. Minimum System Requirements ======================================================================== The Control Manager server and agent require the followings on the machines where they are installed: 4.1 Hardware Requirements ~~~~~~~~~~~~~~~~~~~~~~~~~ Server ====== CPU Intel(tm) Pentium(tm) III Processor 600MHz or higher RAM 512MB RAM Disk Space 300MB for Control Manager Standard Edition 350MB for Control Manager Enterprise Edition 300MB for MSDE 2000 (Optional) Agent ====== Please refer to the managed product documentation for detailed information. 4.2 Software Requirements ~~~~~~~~~~~~~~~~~~~~~~~~~ Server ====== Operating system Microsoft Windows 2000 Server / Advanced Server with Service Pack 3/4, Microsoft Windows Server 2003 Standard Edition / Enterprise Edition with Service Pack 1 Web server Microsoft Internet Information Server (IIS) 5.0 or higher Database Any of the following: - Microsoft Data Engine (MSDE) 1.0 / 2000 (2000 + Service Pack 4 is recommended) - Microsoft SQL Server 7.0 - Microsoft SQL Server 2000 (2000 + Service Pack 4 is recommended) - Microsoft SQL Server 2005 Agent ====== Refer to the below URL to get newest supported agents by Control Manager: http://www.trendmicro.com/en/products/management/tmcm/evaluate/ requirements.htm Management console ================== Browser Microsoft Internet Explorer 5.5 with SP2 or higher Java VM Microsoft Version 5.0.0.3805 or higher Sun JVE Version 1.4.2, 1.5.0 Supported Clients* ================== Operating system Microsoft(tm) Windows NT(tm) 4 with Service Pack 6a Microsoft Windows 2000 Professional with Service Pack 3 Microsoft Windows 2000 Server / Advanced Server with Service Pack 3 Microsoft Windows XP Professional Microsoft Windows Server 2003 Standard Edition / Enterprise Edition * For Damage Cleanup Services, and Vulnerability Assessment 5. Installation ======================================================================== Trend Micro recommends installing Control Manager 3.5 on a separate server, rather than upgrading Trend VCS 1.x or Control Manager 2.5/3.0 to version 3.5. This way, the original server remains intact, allowing you to de-commission the original server in a timely and effective manner. For detailed information about installing or upgrading, see the Trend Micro Control Manager Installation Guide or Administrator's Guide. To install Control Manager: 1. Register and activate the product and services 2. Specify Control Manager server file location and communications settings 3. Choose and configure database information 4. Set up root account and configure proxy server 5. Configure notification settings 6. Complete the installation 6. Post-Installation Configuration ======================================================================== After successfully installing Control Manager, Trend Micro recommends performing the following post-installation configuration steps: 1. Register and activate Control Manager 2. Configure user accounts 3. Download the latest components to enhance security protection 4. Set notifications For detailed information about performing these tasks, see the Trend Micro Control Manager Installation Guide or Administrator's Guide. 7. Known Issues ======================================================================== Here are the known issues for this release: 7.1 Cascading Environment Issues ===================================================================== 1. Unable to open child Control Manager reports, of which the IIS virtual directory requires SSL, from the parent Control Manager management console, when the "Security > Do not save encrypted pages to disk", is enabled in the Internet Options of Internet Explorer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2. MCP is uniquely identified by the computer name or IP address on which MCP runs. If two or more registered MCP happen to have the same computer name or IP address, there will be only one registered MCP shown on the communicator view. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. A child Control Manager 3.0 server, with or without service packs, will not update anti-spam rules from a parent Control Manager 3.5 server if the virus pattern file is up-to-date on child Control Manager server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. An unknown error occurs when deploying component updates to child Control Manager servers, while the parent Control Manager server is downloading updates from the ActiveUpdate server. Although the parent Control Manager server management console displays "Unknown error", the deploy update command will still be delivered to child Control Manager servers after the parent Control Manager server completes downloading updates from the ActiveUpdate server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. Unable to identify the parent Control Manager server from the child Control Manager server web console. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 6. When the parent Control Manager server deploys component updates to child Control Manager servers, it causes the child servers to immediately deploy new components to managed products regardless of the deployment settings on the child server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7. Need to restart related TMCM services after registering a child server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 8. Previous information and data (for example logs, reports, and configurations of a child Control Manager server) are not migrated to a new parent sever after registering a child Control Manager server to another parent. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 9. The profiles of registered product entities on child Control Manager 3.0 servers with or without service packs are not uploaded to a parent Control Manager 3.5 server, when the parent TMI service is restarted. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 10. All spyware/grayware logs are counted and summaried in the Antivirus summary in Control Manager 3.0 server. When child Control Manager 3.0 servers upload the status summary of spyware/grayware logs to parent Control Manager 3.5 servers, the summary is put in to the antivirus summary for the child server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7.2 Report Issues ===================================================================== 1. Originally Control Manager 3.0 top 10 XXX reports display an eleventh name, "Others". "Others" usually is the largest group in reports because it is the sum of all viruses excluding the top 10 viruses. You will receive more information on the number of viruses detected. Effected reports are: Top 10 Virus Detection Point Report Top 10 Infected Email Sender Report Top 10 Infected Files Report Top 10 Virus Report Top 10 Security Violation Report 2. The number and bar for "Others" in the Top 10 XXX reports appears black. This is due to the Crystal report default color selection. The color cannot be changed manually. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. OfficeScan product registration reports only display OSCE 7.0’s Activation Code (AC) information. Currently only OSCE 7.0 supports this feature. OSCE 5.58 and 6.5 do not provide AC information. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. The width of view on the management console UI is not fixed. The width of the view may extend to excessive length because of long report names. You may have to scale the view manually to see all available information. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. If the policy or filter names are too long, the policy or filter name may be truncated in the report content area. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 6. In some CM3.0 original reports and most of SP3 virus, spyware/grayware and damage cleanup reports, disabling the "Use calendar day" feature will cause the date range of results of hh:mm:ss to become 00:00:00. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7. When the number of service or policy violations are few (for example: 1 to 3) the number of violations appear twice in the y-axis. Crystal Report adjusts the layout of linear and bar charts automatically, this means Control Manager cannot control the accuracy of the number of lines. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 8. The total number of violations is supposed to be an integer but if the number is located between the lines on a chart, the number represents the next closest integer. Crystal Report adjusts the layout of linear and bar charts automatically, this means Control Manager cannot control the accuracy of the number of lines. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7.3 Group Configuration Issues ===================================================================== - You cannot set the SMEX 6.2's SNMP or mail messages on Outbreak Notifications through group configuration. The message will be replaced by blank content. This issue has existed since Control Manager 3.0 service pack 3 and is an issue of the SMEX 6.2 handler. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7.4 Services Issues ===================================================================== - The functions OPS/VA/DCS will be disabled if the Control Manager trial version expires. This is due to the dependency of the services on Control Manager. - A full versions of OPS cannot download OPP if the trial version of Control Manager expires - A full versions of VA/DCS cannot update if the trial version of Control Manager expires ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7.5 Update Manager Issues ==================================================================== 1. Update Manager supports numerous components but not all components display on the Home/Administration screen. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2. Control Manager does not have concise names for some components. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. When performing downloads for VA/DCS, you need to know which components are required by VA/DCS. There are no product specific component groups for you to choose. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. Modifying the security settings of vitual directory from HTTP/HTTPS to HTTPs after installing Control Manager with the IIS security level set at any level, causes unsuccessful product updates from Control Manager server. This occurs because the update URL, given by Control Manager, uses HTTP and Control Manager will block HTTP. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. Under some poor network connnetion situations, downloading too many components at one time may cause the download to be unsuccessful. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7.6 Installation Issues ==================================================================== 1. If Remote Administrator is on, the duration between the appearance of the status bar (with the percentage bar and image) and the first installation screen is about 2 minutes and 30 seconds. When Remote Administrator is off, it takes only 43 seconds between the appearance of the status bar and the first installation screen. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2. You cannot remove SPNT 5.58 agents after installing OSCE 7.0 agents by RemoteInstall.exe, if both products are on the same computer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. When installing Control Manager, the "Select Destination Folder" dialog box always displays "required disk space 350 MB". This does not include the 80 MB required for the crystal report setup when Installshield first checks the system environment. Another 30 MB is also required for the temporary files. The 350 MB only includes the Control Manager setup files (VA and DCS included). If MSDE is selected, another 300 MB of disk space plus 50 MB for temporary files are required. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. If the length of password exceeds 32 characters, the password is truncated to 32 characters. Control Manager does not display a message to users about the password truncation. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. When typing a mobile phone number for a user account, Control Manager does not do any format checking for the number. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 6. When typing a pager number for user account, Control Manager does not do any format checking for the number. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7. If you connect to the local Control Manager sever and you enable proxy settings in the Internet Explorer Web browser, you cannot connect to the server. Please refer to the MSDN site to see the workaround solution at: http://support.microsoft.com/kb/303650/EN-US ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 8. You cannot specify a different Website for Control Manager when performing an upgrade. To install Control Manager with different Website, first uninstall the previous Control Manager, and then perform a fresh installation. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 9. Control Manager installation will enter a continous installation loop, if during the Control Manager database installation, the installation is canceled, and then the user attempts to reinstall Control Manager. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7.7 DCS ==================================================================== - No DCS license information is shown in the License Information screen when installing Control Manager, unless performing an upgrade from a previous Control Manager version, with NVW 1.X devices registered to the previous Control Manager version. Refer to the Control Manager online help for information on enabling DCS 2.0 manually. 7.8 Misc ==================================================================== 1. Power users can "delete" the deployment plan created by root users. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2. Unregistered entity logs are not included on the Summary screen of each table. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. Windows 2003 Server + SP1 + the MicroSoft Java Virtual Machine (if the MicroSoft Java Virtual Machine version is earlier than 5.0.3805) displays the "No VM detect" message in the Logon screen. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. On some of the latest Linux platforms, such as RHEL 4, if you enable SELinux (ACL control), some permissions are denied. This results in the MCP agent not working properly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. If a user installs the Sun Java Runtime Environment(JRE) 1.4.2 or 1.5.0 on their host server, and then uses a Terminal Service or Remote Desktop to remote connect to this host, login may not be successful. If you encounter this issue, use a console session instead by typing "mstsc/console" in the command prompt window. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 6. When a user creates a Vulnerability Assessment task, the target machines under scan should be identified using a valid single IP address or IP address range. Vulnerability Assessment does not support the use of subnet masks. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7. If the managed product-Control Manager connection is broken when a product unregisters from Control Manager, a false entity is left on the Control Manager console. If the same product registers again to Control Manager, a duplicate entity displays on the Control Manager console. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 8. A user backs up Control Manager's database with MS DTS (SQL Server 2000 Tool). However, for some reason the wrong configuration is used. When this occurs, all indexes of tables are lost after the backup and restore are performed, causing issues with Control Manager. Trend Micro recommendeds backing up the Control Manager database, following the method outlined in the online help topic, "Backing up db_controlmanager using SQL Enterprise Manager". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 8. Release History ======================================================================== Visit the Web site below to learn more about updates to this product. http://www.trendmicro.com/download/product.asp?productid=7 9. Contact Information ======================================================================== A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees. Contact Trend Micro via fax, phone, and email, or visit our Web site to download evaluation copies of Trend Micro products. http://www.trendmicro.com Global Mailing Address/Telephone numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to: http://www.trendmicro.com/en/about/overview.htm When the Trend Micro "About Us" screen displays, click the appropriate link in the "Contact Us" section of the screen. Note: This information is subject to change without notice. 10. About Trend Micro ======================================================================== Trend Micro, Inc. provides centrally controlled server-based virus protection and content-filtering products and services. By protecting information that flows through Internet gateways, email servers, and file servers, Trend Micro allows companies worldwide to stop viruses and other malicious code from a central point before they can reach the desktop. Copyright 2006, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo, Control Manager, Damage Cleanup Services, InterScan, OfficeScan, Network VirusWall, ServerProtect, and Vulnerability Assessment are trademarks of Trend Micro Incorporated and registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 11. License Agreement ======================================================================== Information about your license agreement with Trend Micro can be viewed at: http://www.trendmicro.com/en/purchase/license/ Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Installation Guide or Administrator's Guide