01
The insight
Ensuring the security of more than 30,000 students and faculty at Seneca Polytechnic is no easy task, especially with a small security team. But Associate Director, IT Security, Privacy and Compliance, Joseph Lee, knows the campus is covered by the advanced cybersecurity and threat protection solutions from Trend Micro—and the support of Trenders who go above and beyond.
With a lot of vendors, after the sale you don't see them again. With Trend, our experience was totally different. They helped us do the proof of concept, they did the installation for us, and they actually project-managed it. And after that, they still keep in touch.”
Joseph Lee
Associate Director, IT Security, Privacy and Compliance, Seneca Polytechnic
02
The experience
Lee depends on the threat intelligence built into Deep Discovery™ Inspector*—including Trend Micro™ Deep Discovery™ Analyser—as well as Trend Micro™ Deep Security™ Software to provide rapid, prioritised alerts. And he relies just as much on the close relationship Trend maintains with him, ensuring that his team is always supported.
With Trend, there's constant interaction and check-ins to see how we’re doing. When one of my security analysts opened up a lot of support tickets, our Trend contact came to me and asked if we needed to offer him additional training. This is unheard of from other vendors. That's a totally different mindset—Trenders care about their customers.”
Joseph Lee
Associate Director, IT Security, Privacy and Compliance, Seneca Polytechnic
03
The Trender
Trender Kellie Cheung’s above-and-beyond support for Lee’s team is a key factor in why he sees Trend as a valued strategic partner. Reaching out on a frequent basis and quickly responding to queries whenever Lee’s team needs support, Cheung personifies the level of customer care that is a staple of our Trender teams.
Last year we had a problem and I reached out to Kellie. Right away, she arranged some resources to help us, and she worked late writing up a summary of what happened and what we can do to prevent this from happening again. She acted as a liaison between us and the tech team, working late to help us. It's not easy to find people like that.”
Joseph Lee
Associate Director, IT Security, Privacy and Compliance, Seneca Polytechnic
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