Jason Eyre’s vision of extending the internet to all students in his district required a top-notch security vendor to protect it. He got that – and more – with support that exceeded expectations.
Trend Micro’s early detection of security issues and the speed at which they solved them impressed us. What really got our attention was the people behind the great security who went the extra mile to meet our needs.”
Eyre quickly realised he wasn’t dealing with just another vendor. He was treated like a partner, working directly with Trend Micro to deliver an effective and innovative way for his school to educate students without technical interruptions.
Our experience with previous vendors was, ‘Email first, don’t call,’ and you can tell they really don’t want you to call. The Trend Micro support team always answers our calls. They’re engaged and responsive. They care. They have our back.”
Eyre considers Trend Micro account manager Dan Smith a trusted friend, whom he can turn to with security challenges.
Dan looks out for us and often has things fixed before I even call. That’s just not something we’ve experienced with other vendors.”
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