Customer Experience

ADEC Innovations relies on one unified cybersecurity platform and the

HUMAN TOUCH

Integrated solution | Dedicated support | The right security partner

Ed Martinez Photo

01

The insight

Professional services and tech leader ADEC Innovations needed an integrated solution to encompass endpoint, email, and server security — all within a centralized risk management platform. A longtime Trend Micro customer, CISO Ed Martinez was confident that Trend Micro was the right partner for ADEC Innovations’ security needs.

Chief Information Security Officer, ADEC Innovations
Ed Martinez

When I moved to ADEC Innovations, a global company with 20 separate companies operating decentralized operations, I couldn’t see the entire threat landscape, and I knew we needed comprehensive security strategy across the board. That’s when I thought of Trend Micro.”

Ed Martinez

Chief Information Security Officer, ADEC Innovations

Experience ADEC Solutions

02

The experience

With Trend Micro, Martinez implemented a comprehensive security strategy across the board — including Trend Micro Vision One™, endpoint protection, email security, cloud security, and premium support — and had things up and running within weeks. He appreciated the smooth, personalized onboarding process and how easy it was to purchase through AWS Marketplace.

Point products are helpful to cover specific threat vectors, but we needed a comprehensive security platform to bring everything together on a single pane of glass with one overall environment. That’s Trend Micro.”

Ed Martinez

Chief Information Security Officer, ADEC Innovations

Debbie Ng Photo

03

The Trender

For Martinez, Trend Micro’s big differentiator is its approach to the customer experience. He highlighted his relationship with Trender Debbie Ng for her uncanny ability to find answers to some of his biggest challenges.

Global Customer References, Trend Micro
Debbie Ng

Trend Micro’s secret weapon is Debbie Ng. Everybody talks about good customer service, but it wasn’t until I worked with Debbie that I understood what those words really meant. I appreciate her level of commitment and I know that I matter to her. As a customer, I can’t put a price on that effort.”

Ed Martinez

Chief Information Security Officer, ADEC Innovations

Fast Facts

Centralized management, visibility, and care

Martinez appreciates the integrated Trend Micro solution that unified his company’s decentralized security environment and encompasses endpoint, email, and server security.

Crucial relationships

A longtime Trend Micro customer, Martinez had firsthand experience with its solutions, which gave him confidence that Trend Micro was the right partner in his new role.

Alliance partnerships are essential

ADEC Innovations is migrating from on-premises to AWS, and working directly through AWS Marketplace was the best option.

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