Consumer Support SMB & Corporate Support (including Trend Micro Anti-Spyware for SMB 3.0) Trend Micro Network Reputation Services Support Home Network Security Services (TMSS) Support Trend Micro Mobile Security (TMMS) Support Sales Support & Customer Service (U.S. & Canada) Virus Support Beta Programs Website Comments/Questions All other inquiries

Consumer Support

• Consumer Support Portal (24x7)
• PC-cillin: Submit a PC-cillin Support Case  
• Trend Micro Anti-Spyware (SpySubtract): Submit a Support Case
• Toll-free Phone Support for PC-cillin and Trend Micro Anti-Spyware (SpySubtract)
  

SMB and Corporate Support
(including Trend Micro Anti-Spyware for SMB 3.0)

• Online Knowledge Base (24x7)
• Submit a Support Case 
• Toll-free Phone: +1 (888) 608-1009 ()
    (Mon to Fri 5 a.m. to 5 p.m. U.S. Pacific Time except on holidays)
• Visit Premium Support Portal (24x7)

Trend Micro Network Reputation Services

General support and provisioning inquires for Trend Micro Network Anti-Spam Service and Trend Micro RBL+ Service

• Visit RBL+ Service Page
• Visit Network Anti-Spam Service Support Page

Trend Micro Home Network Security Services (TMSS) Support

• TMSS Support Portal (24x7)
• Submit a TMSS Support Case 
• Phone: 1-866-787-8677  
  (Mon – Fri 5 a.m.– 8 p.m. U.S. Pacific Time except on holidays  except on holidays)

Trend Micro Mobile Security (TMMS) Support

• TMMS Support Portal (24x7)
• Submit a TMMS Support Case 

Sales Support & Customer Service (U.S. & Canada)

• Email to PC-Cillin Customer Service  
• Phone +1 (800) 864-6027

Customer service or general sales questions for Other Products (does not include PC-Cillin):

• Email to sales team  
• Phone: +1 (877) 268-4847

Virus Support

• Submission Wizard

Beta Programs

• Beta Programs website
• Questions and comments about Beta Programs? Contact beta@trendmicro.com ()

Website Comments/Questions

• Questions and comments about the website? Contact webmaster@trendmicro.com. ()

All Other Inquiries

•  Email to sales team ()

Technical Support during US Holidays

Phone support for SMB and Enterprise customers will NOT be available during the following scheduled US holidays:

However, email support for SMB and Enterprise customers and SMB 24x7 Paid Phone Support will be available.